Zoho CRM vs Creatio CRM

Zoho CRM9.2Visit Creatio CRM8.7Visit

Higher score Zoho CRM #3 in CRM Software 9.2/10 Free plan · paid from $14/user/mo (annual) · 15-day trial Free planFree trial✓ 5 of 6 features Visit Zoho CRM

vs

Creatio CRM #8 in CRM Software 8.7/10 14-day trial Free trial✓ 3 of 6 features Visit Creatio

• Zoho CRM fits best

  Teams wanting broad CRM value with automation

• Creatio CRM fits best

  Mid-market and enterprise teams automating customer work

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Side by side

Feature	Zoho CRM 9.2/10 Visit ↗	Creatio CRM 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#3 in CRM Software	#8 in CRM Software
Best for	Teams wanting broad CRM value with automation	Mid-market and enterprise teams automating customer work
Pricing model	Free plan + paid	Paid
Starting price	$14/user/mo	14-day trial
Free plan	✓ (best)	—
Free trial	✓	✓
Free trial length	15 days · no card needed	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Email, Phone, Community, Docs · 24/7
Compliance	GDPR	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations	1,100+ integrations	700+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Zoho CRM 5/6 · Creatio CRM 3/6
Visual sales pipeline	✓ (best)	Not checked yet
Email sync	✓ (best)	Not checked yet
Marketing automation	✓	✓
AI features	✓	✓
Mobile app	✓	✓
Open source	Not checked yet	Not checked yet
Our review
Pros	Forever-free plan supports up to 3 users Automation, marketing, analytics, AI, mobile, and API coverage Annual plans start at $14 per user per month	Unifies customer profiles with sales, marketing, and service workflows No-code tools customize workflows and applications Mobile access, AI features, and 700 integrations extend the platform
Cons	The free plan is limited to 3 users Advanced and enterprise capabilities require paid tiers Pricing varies by billing cycle, region, and currency	There is no free plan CRM products are listed separately from the required Business & AI Studio platform The broad suite may be more than teams focused on one CRM function need
Our verdict	Zoho CRM is a cloud-based customer relationship management platform for sales teams and customer-facing organizations. It brings together lead, contact, account, and deal management with multi-stage sales pipelines, email history,… Read the review →	Creatio CRM brings customer data, sales, marketing, service, and workflow automation into one configurable platform. It is positioned for midsize organizations and enterprises whose teams need to coordinate work across the customer… Read the review →

Strengths and trade-offs

• Zoho CRM — where it wins

  • Forever-free plan supports up to 3 users
  • Automation, marketing, analytics, AI, mobile, and API coverage
  • Annual plans start at $14 per user per month

  Where it doesn't

  • The free plan is limited to 3 users
  • Advanced and enterprise capabilities require paid tiers
  • Pricing varies by billing cycle, region, and currency

• Creatio CRM — where it wins

  • Unifies customer profiles with sales, marketing, and service workflows
  • No-code tools customize workflows and applications
  • Mobile access, AI features, and 700 integrations extend the platform

  Where it doesn't

  • There is no free plan
  • CRM products are listed separately from the required Business & AI Studio platform
  • The broad suite may be more than teams focused on one CRM function need

• Zoho CRM9.2/10 · Free plan · paid from $14/user/mo (annual) · 15-day trial

  A broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.

  Visit Zoho CRMFull verdict →
• Creatio CRM8.7/10 · 14-day trial

  A configurable CRM suite for teams coordinating sales, marketing, and service workflows.

  Visit CreatioFull verdict →