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Head-to-head · CRM Software

Microsoft Dynamics 365 Sales vs Freshsales

  • Updated Oct 2026
  • Both researched from official sources
  • 9 checks side by side
Higher score Microsoft Dynamics 365 Sales #5 in CRM Software 9.0/10 30-day trial Free trial✓ 5 of 6 features Visit Microsoft
Freshsales #6 in CRM Software 8.9/10 Free plan · 21-day trial Free planFree trial✓ 4 of 6 features Visit Freshsales

Microsoft Dynamics 365 Sales leads on 0 checks, Freshsales on 2, and 7 are even. Who comes out ahead on the 9 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMicrosoft Dynamics 365 Sales · 9.0/10
  • Lowest starting priceFreshsales · $9/user/mo
  • Free planonly Freshsales
  • Free trialboth
  • Most featuresMicrosoft Dynamics 365 Sales · 5 of 6

Microsoft Dynamics 365 Sales scores higher on our rubric for crm software: 9.0 against 8.9 out of 10; our editors rank them #5 and #6.

Freshsales offers free plan; Microsoft Dynamics 365 Sales doesn't. Freshsales is cheaper to start at $9/user/mo against $65/user/mo.

Microsoft Dynamics 365 Sales is the better fit for microsoft ecosystem enterprise sales teams. Freshsales is the better fit for small sales teams needing calling and AI.

  • Microsoft Dynamics 365 Sales fits best

    Microsoft ecosystem enterprise sales teams

  • Freshsales fits best

    Small sales teams needing calling and AI

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Microsoft Dynamics 365 Sales 9.0/10 Visit ↗ Freshsales 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #5 in CRM Software #6 in CRM Software
Best for Microsoft ecosystem enterprise sales teams Small sales teams needing calling and AI
Pricing model Paid Free plan + paid
Starting price $65/user/mo $9/user/mo (best)
Free plan — ✓ (best)
Free trial ✓ ✓
Free trial length 30 days 21 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Tickets, Community, Docs Email, Live chat, Phone, Community, Docs
Integrations 10 integrations 100+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Microsoft Dynamics 365 Sales 5/6 · Freshsales 4/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation ✓ (best) Not checked yet
AI features ✓ ✓
Mobile app ✓ ✓
Open source — Not checked yet
Our review
Pros
  • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
  • Forecasting, pipeline management, scoring, conversation intelligence, and AI
  • Web, iOS, Android, and API access support distributed sales teams
  • Free plan supports CRM access for up to three users
  • Built-in phone, chat, WhatsApp, SMS, and email communication
  • Freddy AI adds contact scoring and deal insights
Cons
  • Starts at $65 per user per month with annual billing
  • No permanent free plan; the free offering is a 30-day trial
  • Advanced AI and customization require higher-priced editions
  • The Free plan is limited to three users
  • Monthly billing costs more than annual billing at each paid tier
  • Advanced controls such as audit logs start on Enterprise
Our verdict

Microsoft Dynamics 365 Sales is a cloud CRM application for sales organizations that need structured account, contact, lead, opportunity, quote, order, invoice, campaign, and forecast management. It is particularly suited to enterprise…

Read the review →

Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can…

Read the review →
  1. Microsoft Dynamics 365 SalesCRM Software 9.030-day trial
  2. FreshsalesCRM Software 8.9Free plan · 21-day trial

Strengths and trade-offs

  • Microsoft Dynamics 365 Sales — where it wins

    • Deep Microsoft 365, Teams, Exchange, Power BI, and Power Platform fit
    • Forecasting, pipeline management, scoring, conversation intelligence, and AI
    • Web, iOS, Android, and API access support distributed sales teams

    Where it doesn't

    • Starts at $65 per user per month with annual billing
    • No permanent free plan; the free offering is a 30-day trial
    • Advanced AI and customization require higher-priced editions

  • Freshsales — where it wins

    • Free plan supports CRM access for up to three users
    • Built-in phone, chat, WhatsApp, SMS, and email communication
    • Freddy AI adds contact scoring and deal insights

    Where it doesn't

    • The Free plan is limited to three users
    • Monthly billing costs more than annual billing at each paid tier
    • Advanced controls such as audit logs start on Enterprise
  • Microsoft Dynamics 365 Sales9.0/10 · 30-day trial

    A deep Microsoft-aligned CRM for enterprise sales teams that can justify its higher price.

    Visit MicrosoftFull verdict →
  • Freshsales8.9/10 · Free plan · 21-day trial

    A flexible CRM for small sales teams that need calling, AI, and pipeline tools.

    Visit FreshsalesFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update