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Head-to-head · Call Center CRM Software

NICE CXone vs Five9 Intelligent CX Platform

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score NICE CXone #2 in Call Center CRM Software 9.2/10 Paid ✓ 0 of 6 features Visit NICE CXone
Five9 Intelligent CX Platform #5 in Call Center CRM Software 8.9/10 Paid ✓ 6 of 6 features Visit Five9

NICE CXone leads on 1 check, Five9 Intelligent CX Platform on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNICE CXone · 9.2/10
  • Lowest starting priceNICE CXone · $110/user/mo
  • Most featuresFive9 Intelligent CX Platform · 6 of 6

NICE CXone scores higher on our rubric for call center crm software: 9.2 against 8.9 out of 10; our editors rank them #2 and #5.

NICE CXone is cheaper to start at $110/user/mo against $119/user/mo.

NICE CXone is the better fit for enterprises coordinating complex omnichannel operations. Five9 Intelligent CX Platform is the better fit for contact centers needing blended calling and dialers.

  • NICE CXone fits best

    Enterprises coordinating complex omnichannel operations

  • Five9 Intelligent CX Platform fits best

    Contact centers needing blended calling and dialers

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature NICE CXone 9.2/10 Visit ↗ Five9 Intelligent CX Platform 8.9/10 Visit ↗
At a glance
Editor score 9.2 8.9
Ranking #2 in Call Center CRM Software #5 in Call Center CRM Software
Best for Enterprises coordinating complex omnichannel operations Contact centers needing blended calling and dialers
Pricing model Paid Paid
Starting price $110/user/mo (best) $119/seat/mo
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Community, Docs Phone, Tickets, Community, Docs, Email · 24/7
Compliance SOC 2, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 200+ integrations 8 integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features NICE CXone 0/6 · Five9 Intelligent CX Platform 6/6
Inbound calling Not checked yet ✓ (best)
Outbound dialer Not checked yet ✓ (best)
IVR menus Not checked yet ✓ (best)
Call recording Not checked yet ✓ (best)
Omnichannel messaging Not checked yet ✓ (best)
Queue management Not checked yet ✓ (best)
Specs
Included agent limit Not checked yet 50 users
Our review
Pros
  • Routes voice and digital interactions across channels and work items
  • Combines AI agent matching, self-service agents and workflow orchestration
  • Includes recording, compliance controls and interaction analytics
  • Inbound, outbound and blended calling with multiple dialer modes
  • Omnichannel messaging, IVR, recording and skills-based routing
  • CRM integrations, AI assistance and 24/7 support
Cons
  • Starts at $110 per agent monthly, with no free plan
  • Five per-agent suite tiers make plan selection a pricing consideration
  • Support channels listed are community and documentation
  • Digital plan excludes voice channels
  • Core starts at $159 per seat monthly
  • Plus, Pro and Enterprise require contacting sales
Our verdict

NICE CXone brings voice and digital interactions, routing, AI tools, workflow orchestration and workforce operations into a cloud platform for contact centers. It is aimed at enterprises and mid-market organizations coordinating complex…

Read the review →

Five9 Intelligent CX Platform is a cloud contact-center service for organizations handling voice and digital customer interactions. It supports inbound, outbound and blended calling with ACD and skills-based routing, IVR with speech…

Read the review →
  1. NICE CXoneCall Center CRM Software 9.2Paid
  2. Five9 Intelligent CX PlatformCall Center CRM Software 8.9Paid

Strengths and trade-offs

  • NICE CXone — where it wins

    • Routes voice and digital interactions across channels and work items
    • Combines AI agent matching, self-service agents and workflow orchestration
    • Includes recording, compliance controls and interaction analytics

    Where it doesn't

    • Starts at $110 per agent monthly, with no free plan
    • Five per-agent suite tiers make plan selection a pricing consideration
    • Support channels listed are community and documentation

  • Five9 Intelligent CX Platform — where it wins

    • Inbound, outbound and blended calling with multiple dialer modes
    • Omnichannel messaging, IVR, recording and skills-based routing
    • CRM integrations, AI assistance and 24/7 support

    Where it doesn't

    • Digital plan excludes voice channels
    • Core starts at $159 per seat monthly
    • Plus, Pro and Enterprise require contacting sales

More comparisons

All call center CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update