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Head-to-head · Call Center CRM Software

Five9 Intelligent CX Platform vs GoTo Contact Center

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Five9 Intelligent CX Platform #5 in Call Center CRM Software 8.9/10 Paid ✓ 6 of 6 features Visit Five9
GoTo Contact Center #7 in Call Center CRM Software 8.7/10 Pricing on request ✓ 2 of 6 features Visit GoTo

Five9 Intelligent CX Platform leads on 0 checks, GoTo Contact Center on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Intelligent CX Platform · 8.9/10
  • Most featuresFive9 Intelligent CX Platform · 6 of 6

Five9 Intelligent CX Platform scores higher on our rubric for call center crm software: 8.9 against 8.7 out of 10; our editors rank them #5 and #7.

Five9 Intelligent CX Platform is the better fit for contact centers needing blended calling and dialers. GoTo Contact Center is the better fit for teams needing detailed voice controls and AI summaries.

  • Five9 Intelligent CX Platform fits best

    Contact centers needing blended calling and dialers

  • GoTo Contact Center fits best

    Teams needing detailed voice controls and AI summaries

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Side by side

Feature Five9 Intelligent CX Platform 8.9/10 Visit ↗ GoTo Contact Center 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #5 in Call Center CRM Software #7 in Call Center CRM Software
Best for Contact centers needing blended calling and dialers Teams needing detailed voice controls and AI summaries
Pricing model Paid Paid
Starting price $119/seat/mo —
Free plan — Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web, Windows, macOS, iOS, Android
Support Phone, Tickets, Community, Docs, Email · 24/7 Phone, Live chat, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2
Integrations 8 integrations 6 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Five9 Intelligent CX Platform 6/6 · GoTo Contact Center 2/6
Inbound calling ✓ ✓
Outbound dialer ✓ ✓
IVR menus ✓ (best) Not checked yet
Call recording ✓ (best) Not checked yet
Omnichannel messaging ✓ (best) Not checked yet
Queue management ✓ (best) Not checked yet
Specs
Included agent limit 50 users Not checked yet
Our review
Pros
  • Inbound, outbound and blended calling with multiple dialer modes
  • Omnichannel messaging, IVR, recording and skills-based routing
  • CRM integrations, AI assistance and 24/7 support
  • Listen, whisper, and barge tools support live agent coaching.
  • Inbound routing, outbound dialing, IVR, and callback queues cover call flows.
  • AI summaries, transcription, sentiment, and topic analysis span voice and chat.
Cons
  • Digital plan excludes voice channels
  • Core starts at $159 per seat monthly
  • Plus, Pro and Enterprise require contacting sales
  • Pricing requires contacting sales rather than choosing a published amount.
  • Some AI features are described as add-ons.
  • Recording retention and maximum agent capacity are not specified.
Our verdict

Five9 Intelligent CX Platform is a cloud contact-center service for organizations handling voice and digital customer interactions. It supports inbound, outbound and blended calling with ACD and skills-based routing, IVR with speech…

Read the review →

GoTo Contact Center is a cloud-based platform for teams managing customer calls and digital interactions. It supports inbound routing, outbound dialing, IVR, callbacks, and agent and supervisor dashboards, alongside voice, video, chat,…

Read the review →
  1. Five9 Intelligent CX PlatformCall Center CRM Software 8.9Paid
  2. GoTo Contact CenterCall Center CRM Software 8.7Pricing on request

Strengths and trade-offs

  • Five9 Intelligent CX Platform — where it wins

    • Inbound, outbound and blended calling with multiple dialer modes
    • Omnichannel messaging, IVR, recording and skills-based routing
    • CRM integrations, AI assistance and 24/7 support

    Where it doesn't

    • Digital plan excludes voice channels
    • Core starts at $159 per seat monthly
    • Plus, Pro and Enterprise require contacting sales

  • GoTo Contact Center — where it wins

    • Listen, whisper, and barge tools support live agent coaching.
    • Inbound routing, outbound dialing, IVR, and callback queues cover call flows.
    • AI summaries, transcription, sentiment, and topic analysis span voice and chat.

    Where it doesn't

    • Pricing requires contacting sales rather than choosing a published amount.
    • Some AI features are described as add-ons.
    • Recording retention and maximum agent capacity are not specified.
  • Five9 Intelligent CX Platform8.9/10 · Paid

    Blended calling, dialers, AI and CRM connectivity for contact centers.

    Visit Five9Full verdict →
  • GoTo Contact Center8.7/10 · Pricing on request

    A cloud contact center with extensive call controls, digital channels, and AI summaries.

    Visit GoToFull verdict →

More comparisons

All call center CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update