8x8 Contact Center vs GoTo Contact Center

8x8 Contact Center9.0Visit GoTo Contact Center8.7Visit

Higher score 8x8 Contact Center #4 in Call Center CRM Software 9.0/10 Pricing on request ✓ 2 of 6 features Visit 8x8

vs

GoTo Contact Center #7 in Call Center CRM Software 8.7/10 Pricing on request ✓ 2 of 6 features Visit GoTo

• 8x8 Contact Center fits best

  Teams needing omnichannel service and strong WFM

• GoTo Contact Center fits best

  Teams needing detailed voice controls and AI summaries

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Side by side

Feature	8x8 Contact Center 9.0/10 Visit ↗	GoTo Contact Center 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#4 in Call Center CRM Software	#7 in Call Center CRM Software
Best for	Teams needing omnichannel service and strong WFM	Teams needing detailed voice controls and AI summaries
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web, Windows, macOS, iOS, Android
Support	Docs, Live chat	Phone, Live chat, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2
Integrations	9 integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features 8x8 Contact Center 2/6 · GoTo Contact Center 2/6
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR menus	Not checked yet	Not checked yet
Call recording	Not checked yet	Not checked yet
Omnichannel messaging	Not checked yet	Not checked yet
Queue management	Not checked yet	Not checked yet
Specs
Included agent limit	Not checked yet	Not checked yet
Our review
Pros	Routes voice and digital interactions through one omnichannel platform Offers preview, progressive, and predictive outbound dialing Automates forecasting, scheduling, and real-time adherence monitoring	Listen, whisper, and barge tools support live agent coaching. Inbound routing, outbound dialing, IVR, and callback queues cover call flows. AI summaries, transcription, sentiment, and topic analysis span voice and chat.
Cons	Quote-based pricing makes costs harder to compare upfront Workforce management depth may exceed simpler contact-center needs Recording retention depends on the applicable storage policy or package	Pricing requires contacting sales rather than choosing a published amount. Some AI features are described as add-ons. Recording retention and maximum agent capacity are not specified.
Our verdict	8x8 Contact Center brings voice and digital customer interactions into a cloud contact-center platform. It is aimed at organizations that need inbound service alongside outbound campaigns, self-service, and workforce management. The… Read the review →	GoTo Contact Center is a cloud-based platform for teams managing customer calls and digital interactions. It supports inbound routing, outbound dialing, IVR, callbacks, and agent and supervisor dashboards, alongside voice, video, chat,… Read the review →

Strengths and trade-offs

• 8x8 Contact Center — where it wins

  • Routes voice and digital interactions through one omnichannel platform
  • Offers preview, progressive, and predictive outbound dialing
  • Automates forecasting, scheduling, and real-time adherence monitoring

  Where it doesn't

  • Quote-based pricing makes costs harder to compare upfront
  • Workforce management depth may exceed simpler contact-center needs
  • Recording retention depends on the applicable storage policy or package

• GoTo Contact Center — where it wins

  • Listen, whisper, and barge tools support live agent coaching.
  • Inbound routing, outbound dialing, IVR, and callback queues cover call flows.
  • AI summaries, transcription, sentiment, and topic analysis span voice and chat.

  Where it doesn't

  • Pricing requires contacting sales rather than choosing a published amount.
  • Some AI features are described as add-ons.
  • Recording retention and maximum agent capacity are not specified.

• 8x8 Contact Center9.0/10 · Pricing on request

  Omnichannel routing paired with outbound dialing and detailed workforce management.

  Visit 8x8Full verdict →
• GoTo Contact Center8.7/10 · Pricing on request

  A cloud contact center with extensive call controls, digital channels, and AI summaries.

  Visit GoToFull verdict →