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Head-to-head · Call Center CRM Software

8x8 Contact Center vs Five9 Intelligent CX Platform

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score 8x8 Contact Center #4 in Call Center CRM Software 9.0/10 Pricing on request ✓ 2 of 6 features Visit 8x8
Five9 Intelligent CX Platform #5 in Call Center CRM Software 8.9/10 Paid ✓ 6 of 6 features Visit Five9

8x8 Contact Center leads on 0 checks, Five9 Intelligent CX Platform on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score8x8 Contact Center · 9.0/10
  • Most featuresFive9 Intelligent CX Platform · 6 of 6

8x8 Contact Center scores higher on our rubric for call center crm software: 9.0 against 8.9 out of 10; our editors rank them #4 and #5.

8x8 Contact Center is the better fit for teams needing omnichannel service and strong WFM. Five9 Intelligent CX Platform is the better fit for contact centers needing blended calling and dialers.

  • 8x8 Contact Center fits best

    Teams needing omnichannel service and strong WFM

  • Five9 Intelligent CX Platform fits best

    Contact centers needing blended calling and dialers

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Side by side

Feature 8x8 Contact Center 9.0/10 Visit ↗ Five9 Intelligent CX Platform 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #4 in Call Center CRM Software #5 in Call Center CRM Software
Best for Teams needing omnichannel service and strong WFM Contact centers needing blended calling and dialers
Pricing model Paid Paid
Starting price Pricing on request $119/seat/mo
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Docs, Live chat Phone, Tickets, Community, Docs, Email · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 9 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features 8x8 Contact Center 2/6 · Five9 Intelligent CX Platform 6/6
Inbound calling ✓ ✓
Outbound dialer ✓ ✓
IVR menus Not checked yet ✓ (best)
Call recording Not checked yet ✓ (best)
Omnichannel messaging Not checked yet ✓ (best)
Queue management Not checked yet ✓ (best)
Specs
Included agent limit Not checked yet 50 users
Our review
Pros
  • Routes voice and digital interactions through one omnichannel platform
  • Offers preview, progressive, and predictive outbound dialing
  • Automates forecasting, scheduling, and real-time adherence monitoring
  • Inbound, outbound and blended calling with multiple dialer modes
  • Omnichannel messaging, IVR, recording and skills-based routing
  • CRM integrations, AI assistance and 24/7 support
Cons
  • Quote-based pricing makes costs harder to compare upfront
  • Workforce management depth may exceed simpler contact-center needs
  • Recording retention depends on the applicable storage policy or package
  • Digital plan excludes voice channels
  • Core starts at $159 per seat monthly
  • Plus, Pro and Enterprise require contacting sales
Our verdict

8x8 Contact Center brings voice and digital customer interactions into a cloud contact-center platform. It is aimed at organizations that need inbound service alongside outbound campaigns, self-service, and workforce management. The…

Read the review →

Five9 Intelligent CX Platform is a cloud contact-center service for organizations handling voice and digital customer interactions. It supports inbound, outbound and blended calling with ACD and skills-based routing, IVR with speech…

Read the review →
  1. 8x8 Contact CenterCall Center CRM Software 9.0Pricing on request
  2. Five9 Intelligent CX PlatformCall Center CRM Software 8.9Paid

Strengths and trade-offs

  • 8x8 Contact Center — where it wins

    • Routes voice and digital interactions through one omnichannel platform
    • Offers preview, progressive, and predictive outbound dialing
    • Automates forecasting, scheduling, and real-time adherence monitoring

    Where it doesn't

    • Quote-based pricing makes costs harder to compare upfront
    • Workforce management depth may exceed simpler contact-center needs
    • Recording retention depends on the applicable storage policy or package

  • Five9 Intelligent CX Platform — where it wins

    • Inbound, outbound and blended calling with multiple dialer modes
    • Omnichannel messaging, IVR, recording and skills-based routing
    • CRM integrations, AI assistance and 24/7 support

    Where it doesn't

    • Digital plan excludes voice channels
    • Core starts at $159 per seat monthly
    • Plus, Pro and Enterprise require contacting sales
  • 8x8 Contact Center9.0/10 · Pricing on request

    Omnichannel routing paired with outbound dialing and detailed workforce management.

    Visit 8x8Full verdict →
  • Five9 Intelligent CX Platform8.9/10 · Paid

    Blended calling, dialers, AI and CRM connectivity for contact centers.

    Visit Five9Full verdict →

More comparisons

All call center CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update