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Head-to-head · Call Center CRM Software

Five9 Intelligent CX Platform vs Avaya Experience Platform

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Five9 Intelligent CX Platform #5 in Call Center CRM Software 8.9/10 Paid ✓ 6 of 6 features Visit Five9
Avaya Experience Platform #6 in Call Center CRM Software 8.8/10 Paid ✓ 2 of 6 features Visit Avaya

Five9 Intelligent CX Platform leads on 0 checks, Avaya Experience Platform on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Intelligent CX Platform · 8.9/10
  • Lowest starting priceAvaya Experience Platform · $48/user/mo
  • Most featuresFive9 Intelligent CX Platform · 6 of 6

Five9 Intelligent CX Platform scores higher on our rubric for call center crm software: 8.9 against 8.8 out of 10; our editors rank them #5 and #6.

Avaya Experience Platform is cheaper to start at $48/user/mo against $119/user/mo.

Five9 Intelligent CX Platform is the better fit for contact centers needing blended calling and dialers. Avaya Experience Platform is the better fit for mid-market teams needing flexible deployment.

  • Five9 Intelligent CX Platform fits best

    Contact centers needing blended calling and dialers

  • Avaya Experience Platform fits best

    Mid-market teams needing flexible deployment

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Five9 Intelligent CX Platform 8.9/10 Visit ↗ Avaya Experience Platform 8.8/10 Visit ↗
At a glance
Editor score 8.9 8.8
Ranking #5 in Call Center CRM Software #6 in Call Center CRM Software
Best for Contact centers needing blended calling and dialers Mid-market teams needing flexible deployment
Pricing model Paid Paid
Starting price $119/seat/mo $48/user/mo (best)
Free plan — —
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Support Phone, Tickets, Community, Docs, Email · 24/7 Docs
Integrations 8 integrations 6 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Five9 Intelligent CX Platform 6/6 · Avaya Experience Platform 2/6
Inbound calling ✓ ✓
Outbound dialer ✓ ✓
IVR menus ✓ (best) Not checked yet
Call recording ✓ (best) Not checked yet
Omnichannel messaging ✓ (best) Not checked yet
Queue management ✓ (best) Not checked yet
Specs
Included agent limit 50 users Not checked yet
Our review
Pros
  • Inbound, outbound and blended calling with multiple dialer modes
  • Omnichannel messaging, IVR, recording and skills-based routing
  • CRM integrations, AI assistance and 24/7 support
  • Combines voice, email, chat, and messaging in a browser-based desktop
  • Adds routing, reporting, supervisor coaching, and workforce tools
  • Supports cloud and self-hosted deployment with CRM integrations
Cons
  • Digital plan excludes voice channels
  • Core starts at $159 per seat monthly
  • Plus, Pro and Enterprise require contacting sales
  • Digital, Voice, and All Media are separate paid plans
  • Published pricing is tied to a three-year term and 200–399 concurrent users
  • CRM and platform integrations are a focused rather than broad set
Our verdict

Five9 Intelligent CX Platform is a cloud contact-center service for organizations handling voice and digital customer interactions. It supports inbound, outbound and blended calling with ACD and skills-based routing, IVR with speech…

Read the review →

Avaya Experience Platform brings voice and digital customer interactions into a contact center environment for mid-market and enterprise teams. Agents can work across voice, email, chat, and messaging in a browser-based desktop, while…

Read the review →
  1. Five9 Intelligent CX PlatformCall Center CRM Software 8.9Paid
  2. Avaya Experience PlatformCall Center CRM Software 8.8Paid

Strengths and trade-offs

  • Five9 Intelligent CX Platform — where it wins

    • Inbound, outbound and blended calling with multiple dialer modes
    • Omnichannel messaging, IVR, recording and skills-based routing
    • CRM integrations, AI assistance and 24/7 support

    Where it doesn't

    • Digital plan excludes voice channels
    • Core starts at $159 per seat monthly
    • Plus, Pro and Enterprise require contacting sales

  • Avaya Experience Platform — where it wins

    • Combines voice, email, chat, and messaging in a browser-based desktop
    • Adds routing, reporting, supervisor coaching, and workforce tools
    • Supports cloud and self-hosted deployment with CRM integrations

    Where it doesn't

    • Digital, Voice, and All Media are separate paid plans
    • Published pricing is tied to a three-year term and 200–399 concurrent users
    • CRM and platform integrations are a focused rather than broad set
  • Five9 Intelligent CX Platform8.9/10 · Paid

    Blended calling, dialers, AI and CRM connectivity for contact centers.

    Visit Five9Full verdict →
  • Avaya Experience Platform8.8/10 · Paid

    Flexible voice and digital workflows, with published plans starting at $48 per user monthly.

    Visit AvayaFull verdict →

More comparisons

All call center CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update