UJET
UJET: A broad omnichannel contact center with CRM-informed routing and tiered pricing. Ranked #13 of 36 in Contact Center Software by our editors (8.1/10); pricing: Paid; best for teams needing CRM-informed omnichannel routing.
At a glance
- Editor score8.1 / 10
- PricingPaid
- Best forTeams needing CRM-informed omnichannel routing
- Free planNo
- Paid from$65/user/mo
- IVRYes
- Founded2015 · San Francisco, California, United States
- Facts checked23 Sep 2026
Where it wins
- Voice, visual IVR, and CRM-informed routing
- Omnichannel support with outbound campaign tools
- AI, reporting, recording, and supervisor capabilities
Where it doesn't
- No free plan
- Broader channel access requires higher-priced plans
- Cloud deployment may not suit on-premises requirements
Our verdict on UJET
UJET is a cloud-based contact center platform for midmarket and enterprise organizations supporting customers across voice, web chat, SMS, email, social, and mobile applications. Its feature set covers voice and visual IVR, CRM-informed routing, outbound dialing with campaign support, agent tools, supervisor controls, call recording, reporting, and AI capabilities. Web and mobile SDKs support embedded customer service experiences, while integrations span CRM, workforce management, and quality management systems.
Pricing is structured by user and month. Basic costs $65 per user per month and includes the PSTN Voice Channel, standard reports and dashboards, Single Sign-On, CRM Adapters, Web SDK, and Standard Support. Pro costs $99 and adds the Agent Desktop Experience, SMS Blending, Smart Actions, Mobile SDK, advanced reports and dashboards, and APIs and Data Exporter. Enterprise costs $120 and adds chat, email, SMS, and social channels with Premium Support. The Digital plan costs $69 and includes chat, email, SMS, social, and in-app voice, plus agent desktop access, advanced reporting, APIs and Data Exporter, web and mobile SDKs, and Premium Support.
UJET stands out when routing needs to reflect CRM context and when support teams need both traditional contact center controls and digital engagement. SmartActions supports SMS, text, photo, video, and screenshot exchange, while virtual agents, agent assist, automated summaries, transcripts, and conversational analytics extend the platform beyond basic routing. Supervisors receive reporting, monitoring, routing, and queue management tools. Teams seeking a free entry point or on-premises deployment should look elsewhere, and buyers should compare plan requirements carefully because channel coverage, support, SDK access, and reporting depth vary by tier.
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UJET pricing
UJET fact sheet
| Free plan | No |
|---|---|
| Paid from | $65/user/mo |
| IVR | Yes |
| Deployment | Cloud |
| Channel coverage | Omnichannel |
| Outbound dialer | Yes |
| Call recording | Not verified |
| Supervisor tools | Not verified |
| Deployment | Cloud |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, HIPAA, PCI DSS |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle … See all → |
| Pricing | Paid (source) |
| Website | ujet.cx |
| Facts checked | 23 Sep 2026 |
UJET integrations
UJET lists 9 integrations on its own site.
- HubSpot
- Kustomer
- Salesforce
- Microsoft Dynamics
- Oracle
- ServiceNow
- SAP
- SpinSci
Alternatives to UJET
- Amazon ConnectA broad AWS-native contact center for voice, digital channels, workforce management, and AI.9.4
- RingCentral RingCXA broad contact center platform for large teams managing voice and digital channels.9.2
- 8x8 Contact CenterA broad contact center suite for mature omnichannel operations with workforce needs.9.1
Also Ranked In
UJET is ranked in 7 of our directories.
- #7Customer Service - Enterprise Software28 tools ranked
- #14Call Center CRM Software25 tools ranked
- #17Contact Center as a Service - Midmarket Software31 tools ranked
- #18Call & Contact Center Software31 tools ranked
- #20Contact Center as a Service - Enterprise Software31 tools ranked
- #40Call Center Software120 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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