UJET review
A broad omnichannel contact center with CRM-informed routing and tiered pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
UJET is a cloud-based contact center platform for midmarket and enterprise organizations supporting customers across voice, web chat, SMS, email, social, and mobile applications. Its feature set covers voice and visual IVR, CRM-informed routing, outbound dialing with campaign support, agent tools, supervisor controls, call recording, reporting, and AI capabilities. Web and mobile SDKs support embedded customer service experiences, while integrations span CRM, workforce management, and quality management systems.
Pricing is structured by user and month. Basic costs $65 per user per month and includes the PSTN Voice Channel, standard reports and dashboards, Single Sign-On, CRM Adapters, Web SDK, and Standard Support. Pro costs $99 and adds the Agent Desktop Experience, SMS Blending, Smart Actions, Mobile SDK, advanced reports and dashboards, and APIs and Data Exporter. Enterprise costs $120 and adds chat, email, SMS, and social channels with Premium Support. The Digital plan costs $69 and includes chat, email, SMS, social, and in-app voice, plus agent desktop access, advanced reporting, APIs and Data Exporter, web and mobile SDKs, and Premium Support.
UJET stands out when routing needs to reflect CRM context and when support teams need both traditional contact center controls and digital engagement. SmartActions supports SMS, text, photo, video, and screenshot exchange, while virtual agents, agent assist, automated summaries, transcripts, and conversational analytics extend the platform beyond basic routing. Supervisors receive reporting, monitoring, routing, and queue management tools. Teams seeking a free entry point or on-premises deployment should look elsewhere, and buyers should compare plan requirements carefully because channel coverage, support, SDK access, and reporting depth vary by tier.
UJET pros and cons
- Where it wins
- Voice, visual IVR, and CRM-informed routing
- Omnichannel support with outbound campaign tools
- AI, reporting, recording, and supervisor capabilities
- Where it doesn't
- No free plan
- Broader channel access requires higher-priced plans
- Cloud deployment may not suit on-premises requirements
UJET fact sheet, pricing and score →
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