CallZenix
CallZenix: Pairs inbound and outbound calling with CRM pipelines, ticketing, and call QA. Ranked #19 of 25 in Call Center CRM Software by our editors (7.2/10); pricing: Pricing on request; best for mid-market and enterprise teams pairing CRM with calling.
At a glance
- Editor score7.2 / 10
- PricingPricing on request
- Best forMid-market and enterprise teams pairing CRM with calling
- Outbound dialerYes
- Founded2021 · Bangalore, Karnataka, India
- Facts checked24 Sep 2026
Where it wins
- Offers inbound queues, IVR, skill-based routing, and four dial modes
- Connects recordings to supervisor monitoring, whisper, barge, and QA scorecards
- Combines CRM pipelines and lead scoring with help-desk ticketing
Where it doesn't
- Requires a sales quote rather than published plan pricing
- Available on the web; no other platform is listed
- Its breadth may exceed the needs of teams seeking calling alone
Our verdict on CallZenix
CallZenix is a cloud contact-center and enterprise operations suite for mid-market and enterprise teams that want calling alongside sales and service workflows. Its browser-based WebRTC dialer supports inbound and outbound calls, and the broader suite adds CRM, help-desk ticketing, HRMS, and learning management. Organizations can adopt individual modules or expand across the platform, so it may suit teams consolidating contact-center work with adjacent operations; teams seeking only a dialer may find the wider scope unnecessary.
The calling and quality workflow is a notable part of the product. Inbound calls can use queues, IVR, and skill-based routing, while outbound teams can choose manual, predictive, progressive, or preview dialing. Call recording and supervisor monitoring are paired with whisper, barge, and QA scorecards tied to recordings. CRM synchronization covers contacts, activities, and dispositions, connecting call activity with pipelines, lead scoring, cadences, and sequences. Help-desk ticketing adds an omnichannel inbox and routing rules for service workflows.
According to the vendor, pricing is quoted based on requirements such as seats, traffic, integrations, recording, compliance needs, and support tier; there are no public plan prices. That makes a sales conversation necessary to assess cost, particularly for teams comparing plans directly. CallZenix integrates with Microsoft Dynamics 365, Salesforce, Zoho CRM, and custom APIs, and runs in the cloud with web access. Support channels include email and phone, with 24/7 support. Choose it if CRM pipeline tools, ticketing, and contact-center calling need to work together; consider a narrower alternative if your priority is a standalone calling tool or transparent published pricing.
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CallZenix pricing
CallZenix fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR menus | Yes |
| Call recording | Yes |
| Omnichannel messaging | Yes |
| Queue management | Yes |
| Included agent limit | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Phone · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Microsoft Dynamics 365, Salesforce, Zoho CRM, Custom APIs |
| Pricing | Pricing on request |
| Website | callzenix.com |
| Facts checked | 24 Sep 2026 |
CallZenix integrations
CallZenix lists 4 integrations on its own site.
- Microsoft Dynamics 365
- Salesforce
- Zoho CRM
- Custom APIs
Alternatives to CallZenix
- Genesys Cloud CXA broad omnichannel CX suite for large teams that need routing, workforce tools, AI, and integrations.9.3
- NICE CXoneA deep enterprise contact-center suite, with monthly per-agent pricing starting at $110.9.2
- Amazon ConnectBroad contact handling and workforce features, with usage billed by channel.9.1
See all CallZenix alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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