Dialpad Support
Dialpad Support: A mobile-ready omnichannel contact center with AI routing, coaching, and workforce tools. Ranked #21 of 120 in Call Center Software by our editors (7.4/10); pricing: Paid; best for mobile-friendly teams needing AI-assisted support.
At a glance
- Editor score7.4 / 10
- PricingPaid
- Best forMobile-friendly teams needing AI-assisted support
- Free planNo
- Paid from$80/user/mo
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Omnichannel support across voice, messaging, chat, and social channels
- AI IVR, routing, transcription, analytics, and real-time coaching
- Workforce forecasting, scheduling, adherence, and queue analytics
Where it doesn't
- No free plan is available
- Monthly billing costs more than annual billing
- Essentials and Advanced document a 45-day recording and transcript access window
Our verdict on Dialpad Support
Dialpad Support is a cloud contact center platform for customer support teams that need voice and digital service channels in one workspace. It supports inbound and outbound calling, AI-powered IVR and call routing, automatic and manual recording, transcription, web chat, messaging, and social channels. Teams can access it through web, Windows, macOS, iOS, Android, a Chrome extension, and an API. Its positioning fits mobile-friendly support operations that want AI assistance alongside conventional contact center controls.
Pricing is organized into three paid contact center plans with annual billing: Essentials costs $80 per user per month, Advanced costs $115, and Premium costs $150. There is no free plan, and a 14-day trial is available. The platform connects with Salesforce, HubSpot, Zendesk, Zoho, ServiceNow, Clio, Google Workspace, Microsoft 365, Okta, Outreach, Mixmax, and Miro. API access adds another route for connecting customer-support workflows, making the product a fit for teams that already operate across CRM, help desk, productivity, and identity tools.
Its strongest depth is in combining frontline support and operational oversight. Real-time dashboards and service alerts sit alongside listen-in, barge, and take-over coaching, while queue health, abandonment, and callback analytics help managers monitor service flow. Workforce forecasting, scheduling, and adherence tracking extend that scope beyond calling. Recording and transcript access is documented for 45 days for Essentials and Advanced users, with customizable retention periods. Dialpad Support suits organizations that need omnichannel coverage, AI-assisted routing, coaching, and workforce management together. Teams seeking a free option or annual-plan pricing should choose a different call center product.
Your product? Our editors can test Dialpad Support in depth and publish a review, labelled as paid · from $149/mo →
Dialpad Support pricing
All 4 Dialpad Support plans and prices →
Dialpad Support fact sheet
| Free plan | No |
|---|---|
| Paid from | $80/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | 45 days |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, GDPR |
| Support | Email, Live chat, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Zendesk, HubSpot, Salesforce See all → |
| Pricing | Paid (source) |
| Website | dialpad.com |
| Facts checked | 23 Sep 2026 |
Dialpad Support integrations
Dialpad Support lists 3 integrations on its own site.
- Zendesk
- HubSpot
- Salesforce
See all Dialpad Support integrations →
Alternatives to Dialpad Support
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Dialpad Support alternatives →
Also Ranked In
Dialpad Support is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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