Dialpad Support review
A mobile-ready omnichannel contact center with AI routing, coaching, and workforce tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dialpad Support is a cloud contact center platform for customer support teams that need voice and digital service channels in one workspace. It supports inbound and outbound calling, AI-powered IVR and call routing, automatic and manual recording, transcription, web chat, messaging, and social channels. Teams can access it through web, Windows, macOS, iOS, Android, a Chrome extension, and an API. Its positioning fits mobile-friendly support operations that want AI assistance alongside conventional contact center controls.
Pricing is organized into three paid contact center plans with annual billing: Essentials costs $80 per user per month, Advanced costs $115, and Premium costs $150. There is no free plan, and a 14-day trial is available. The platform connects with Salesforce, HubSpot, Zendesk, Zoho, ServiceNow, Clio, Google Workspace, Microsoft 365, Okta, Outreach, Mixmax, and Miro. API access adds another route for connecting customer-support workflows, making the product a fit for teams that already operate across CRM, help desk, productivity, and identity tools.
Its strongest depth is in combining frontline support and operational oversight. Real-time dashboards and service alerts sit alongside listen-in, barge, and take-over coaching, while queue health, abandonment, and callback analytics help managers monitor service flow. Workforce forecasting, scheduling, and adherence tracking extend that scope beyond calling. Recording and transcript access is documented for 45 days for Essentials and Advanced users, with customizable retention periods. Dialpad Support suits organizations that need omnichannel coverage, AI-assisted routing, coaching, and workforce management together. Teams seeking a free option or annual-plan pricing should choose a different call center product.
Dialpad Support pros and cons
- Where it wins
- Omnichannel support across voice, messaging, chat, and social channels
- AI IVR, routing, transcription, analytics, and real-time coaching
- Workforce forecasting, scheduling, adherence, and queue analytics
- Where it doesn't
- No free plan is available
- Monthly billing costs more than annual billing
- Essentials and Advanced document a 45-day recording and transcript access window
Dialpad Support fact sheet, pricing and score →
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