8x8 Contact Center comparisons
8x8 Contact Center is compared head-to-head with Genesys Cloud CX, Amazon Connect and NICE CXone and more: 7 head-to-heads in Call Center Software, each with the specs and prices we checked.
8x8 Contact Center head-to-head
- 8x8 Contact Center vs Genesys Cloud CX
- 8x8 Contact Center vs Amazon Connect
- 8x8 Contact Center vs NICE CXone
- 8x8 Contact Center vs RingCentral RingCX
- 8x8 Contact Center vs Zoom Contact Center
- 8x8 Contact Center vs Mitel CX
- 8x8 Contact Center vs Avaya Experience Platform
8x8 Contact Center vs each of them
| # | Tool | Free plan | Paid from | Inbound calling | Outbound dialer | IVR builder | Digital channel scope | Workforce management | Score |
|---|---|---|---|---|---|---|---|---|---|
| 5 | 8x8 Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 9.0 | |
| 1 | Genesys Cloud CX | No | $75/user/mo | 9.4 | |||||
| 2 | Amazon Connect | No | Yes | Yes | Yes | Omnichannel | Yes | 9.3 | |
| 3 | NICE CXone | No | $110/user/mo | 9.2 | |||||
| 4 | RingCentral RingCX | No | Yes | Yes | Yes | Omnichannel | Yes | 9.1 | |
| 6 | Zoom Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 8.9 | |
| 7 | Mitel CX | Yes | Yes | Yes | Omnichannel | Yes | 8.8 | ||
| 8 | Avaya Experience Platform | No | $48/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 8.7 |
Compare 8x8 Contact Center with any call center software
These are the matchups our editors wrote up. The compare tool pairs 8x8 Contact Center with any other product in Call Center Software — and up to four at once — from the same checked specs.
Compare 8x8 Contact Center with any tool side by side →
Every call center software head-to-head →
Our full 8x8 Contact Center verdict, pricing and fact sheet →
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Compared by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update