LivePerson Copilot
LivePerson Copilot: A broad copilot for voice and messaging teams that need AI guidance with human oversight. Ranked #11 of 23 in Agent Assist Software by our editors (8.2/10); pricing: Pricing on request; best for messaging and voice teams needing copilot help.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forMessaging and voice teams needing copilot help
- Free planNo
- Real-time guidanceYes
- Founded1995 · New York, NY, United States
- Facts checked20 Sep 2026
Where it wins
- Real-time response suggestions support both voice and messaging agents
- Summaries, rewriting, translation, and knowledge recommendations in one suite
- Integrates with Salesforce, Zendesk, ServiceNow, and other business systems
Where it doesn't
- Pricing requires a sales conversation rather than published numeric rates
- Sold within the broader Conversational Cloud offering
- Designed for human-agent workflows, not fully autonomous service
Our verdict on LivePerson Copilot
LivePerson Copilot is a generative AI agent-assist suite within LivePerson’s Conversational Cloud Agent Workspace. It is built for contact-center teams handling voice and messaging conversations, particularly organizations that want agents to retain control while receiving real-time assistance. Its core functions include response suggestions, conversation summaries, message rewriting, translation, knowledge-based answer recommendations, and next-best-action guidance.
The commercial structure is quote-based. Bronze, Silver, and Gold tiers are available through the broader Conversational Cloud offering, with buyers directed to contact LivePerson for pricing. There is no free plan. For teams already working across established business systems, the integration set includes Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, and Workato. That ecosystem fit can matter when agent assistance needs to sit alongside existing customer-service, CRM, content, or automation workflows.
Copilot’s breadth is its clearest differentiator: it combines drafting, summarization, translation, knowledge retrieval, and next-best-action recommendations across voice and messaging rather than focusing on a single assist function. The approach suits teams that want a shared layer of guidance across multiple interaction types and want human agents to make the final decisions. Organizations seeking a narrowly focused tool, transparent self-serve pricing, or fully autonomous customer service should consider alternatives. LivePerson Copilot is a stronger fit for enterprise contact centers prepared to evaluate a quote-based suite and align it with their existing business systems.
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LivePerson Copilot pricing
All 3 LivePerson Copilot plans and prices →
LivePerson Copilot fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Real-time guidance | Yes |
| Suggested replies | Yes |
| Knowledge retrieval | Yes |
| Conversation summaries | Yes |
| Next-best actions | Yes |
| Supported channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Email, Live chat, Tickets, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful … See all → |
| Pricing | Pricing on request (source) |
| Website | liveperson.com |
| Facts checked | 20 Sep 2026 |
LivePerson Copilot integrations
LivePerson Copilot lists 7 integrations on its own site.
- Salesforce
- Microsoft Dynamics
- ServiceNow
- Oracle
- Zendesk
- Contentful
- Workato
See all LivePerson Copilot integrations →
Alternatives to LivePerson Copilot
- Google Agent AssistBroad agent assist coverage with usage pricing across chat and voice.9.4
- Agent Assist (auto-AGENTS™)A multichannel agent-assist suite for contact centers that need deep integrations.9.2
- CrestaCresta combines autonomous agents, agent guidance, and contact-center operations tools.9.0
See all LivePerson Copilot alternatives →
Also Ranked In
LivePerson Copilot is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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