WBIZ
WBIZ: A free WhatsApp support workspace with SLA routing, automation, AI handoff and calling. Ranked #3 of 34 in WhatsApp Customer Service Software by our editors (9.2/10); pricing: Free plan; best for teams needing SLA-focused WhatsApp support.
At a glance
- Editor score9.2 / 10
- PricingFree plan
- Best forTeams needing SLA-focused WhatsApp support
- Free planYes
- Shared inboxYes
- Facts checked22 Sep 2026
Where it wins
- Free tier with no expiry and a shared team inbox
- Capacity- and skill-based routing with SLA alerts and breach reporting
- AI handoff, voice calling, automation flows and developer APIs
Where it doesn't
- Meta conversation fees are separate from the platform fee
- Listed integrations are limited to Meta WhatsApp Cloud API and Razorpay
- Paid plan amounts, seats and WhatsApp number allowances are not stated
Our verdict on WBIZ
WBIZ is a WhatsApp Business platform for sales, support and marketing teams that need a shared operating space for customer conversations. Its web and API access cover team inbox management, named conversation owners, contact management, campaigns, automation, calling, analytics and developer workflows. The free tier has no expiry, making WBIZ relevant for teams that want to organize WhatsApp support without committing to a paid plan at the outset.
For service teams, the strongest focus is conversation control. WBIZ supports round-robin, capacity-based and skill-based assignment, allowing work to be distributed across a team rather than handled from a single account. Conversation SLAs include deadline alerts and breach reporting, while private notes, quick replies, voice notes, roles and audit logs support internal coordination. Approved WhatsApp template campaigns and follow-up drips extend the product beyond reactive support. No-code flows add triggers, branching and API calls, and the Meta-hosted AI agent can hand conversations to a human when needed.
The platform also fits teams that need a developer layer around WhatsApp. REST API access, scoped keys and signed webhooks support controlled integrations, while delivery, flow and cost analytics provide operational visibility. Native inbound and outbound WhatsApp voice calling is another notable part of the feature set. The listed ecosystem includes Meta WhatsApp Cloud API and Razorpay. WBIZ charges a platform fee separately from Meta’s conversation fees, so buyers should account for both parts of the operating model. Choose WBIZ for SLA-focused WhatsApp support with routing, automation and API needs; teams seeking a wider listed integration ecosystem may prefer an alternative.
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WBIZ pricing
WBIZ fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| Conversation routing | Skill_based |
| Included agent seats | Not verified |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Yes |
| WhatsApp templates | Yes |
| Money-back guarantee | 7 days |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Free plan (source) |
| Website | wbiz.in |
| Facts checked | 22 Sep 2026 |
Alternatives to WBIZ
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- YCloudA rules-based WhatsApp workspace with shared inboxes, routing, automation and APIs.9.1
WBIZ vs the competition
Compare WBIZ with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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