YCloud
YCloud: A rules-based WhatsApp workspace with shared inboxes, routing, automation and APIs. Ranked #4 of 34 in WhatsApp Customer Service Software by our editors (9.1/10); pricing: Free plan; best for small teams needing rules-based WhatsApp operations.
At a glance
- Editor score9.1 / 10
- PricingFree plan
- Best forSmall teams needing rules-based WhatsApp operations
- Free planYes
- Paid from$39/mo
- Shared inboxYes
- Facts checked22 Sep 2026
Where it wins
- Shared inbox supports multi-agent WhatsApp conversations and transfers
- Assignment rules use availability, country, language and time of day
- AI agents, campaigns, analytics, APIs and webhooks extend workflows
Where it doesn't
- WhatsApp message charges are billed separately from the subscription
- Free includes one user account and two channels
- Advanced capacity and permanent storage require the Enterprise plan
Our verdict on YCloud
YCloud is a WhatsApp business platform for startups, medium-sized businesses, enterprises and partners. It combines WhatsApp Business API connectivity with a shared team inbox, customer profiles, tags, conversation history, templates, quick replies and rich media messaging. Support teams can manage conversations on shared WhatsApp numbers, while marketing and sales teams can use campaigns, automated journeys, chatbots, AI agents and calling. Its web and API access make it suited to teams that want customer service operations centered on WhatsApp rather than a general-purpose help desk.
The plan structure covers distinct operating sizes. Free costs $0 forever and includes one user account, two channels, six months of chat data storage, WhatsApp templates, a shared team inbox, API and webhooks. Growth costs $39 per month, billed monthly, with two user accounts and three channels. Pro costs $89 per month and expands capacity to six user accounts and eight channels, adding system and customized roles. Enterprise costs $399 per month, billed monthly, with 40 user accounts, 30 channels, permanent storage and 24/7 priority support. WhatsApp message charges are separate from the subscription.
YCloud’s main strength is operational control: conversations can be assigned using availability, country, language and time of day, then transferred between agents or teams. Customer context, analytics and team performance reports add structure beyond a basic inbox. The platform integrates with WhatsApp Cloud API, Freshdesk and Shopify, and its API and webhooks support broader workflows. Teams needing permanent storage, larger user and channel capacity or priority support should consider Enterprise. Smaller teams can start with Free or Growth, while organizations seeking a broader multichannel service desk may prefer a product built beyond WhatsApp operations.
Your product? Our editors can test YCloud in depth and publish a review, labelled as paid · from $149/mo →
YCloud pricing
All 4 YCloud plans and prices →
YCloud fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $39/mo |
| Shared inbox | Yes |
| Conversation routing | Skill_based |
| Included agent seats | 2 agents |
| Included WhatsApp numbers | 3 numbers |
| Conversation retention | 180 days |
| Team collaboration | Yes |
| WhatsApp templates | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001 |
| Support | Docs, Tickets, Email, Live chat · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: CRM systems, e-commerce platforms, support tools, API, webhooks, Shopify |
| Pricing | Free plan (source) |
| Website | ycloud.com |
| Facts checked | 22 Sep 2026 |
YCloud integrations
YCloud lists 6 integrations on its own site.
- CRM systems
- e-commerce platforms
- support tools
- API
- webhooks
- Shopify
Alternatives to YCloud
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
YCloud vs the competition
- YCloud vs Go4whatsup
- YCloud vs WABPO
- YCloud vs WBIZ
- YCloud vs Deskwoot
- YCloud vs Greenbubble
- YCloud vs Chatwoot
Compare YCloud with any tool side by side →
Used YCloud? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used YCloud for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
YCloud is listed in our WhatsApp Customer Service Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/ycloud/"><img src="https://www.itechguides.com/best/badge/ycloud.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update