Head-to-head · WhatsApp Customer Service Software
YCloud vs Chatwoot
YCloud leads on 0 checks, Chatwoot on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreYCloud · 9.1/10
- Lowest starting priceChatwoot · $19/user/mo
- Free planboth
- Free trialonly Chatwoot
- Most featuresYCloud · 3 of 3
YCloud scores higher on our rubric for whatsapp customer service software: 9.1 against 8.7 out of 10; our editors rank them #4 and #7.
Chatwoot is cheaper to start at $19/user/mo against $39/user/mo.
YCloud is the better fit for small teams needing rules-based WhatsApp operations. Chatwoot is the better fit for open-source omnichannel support teams.
- YCloud fits best
Small teams needing rules-based WhatsApp operations
- Chatwoot fits best
Open-source omnichannel support teams
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Side by side
| Feature | YCloud 9.1/10 Visit ↗ | Chatwoot 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.7 |
| Ranking | #4 in WhatsApp Customer Service Software | #7 in WhatsApp Customer Service Software |
| Best for | Small teams needing rules-based WhatsApp operations | Open-source omnichannel support teams |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $39/mo | $19/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | — | 15 days |
| Deployment | Cloud | Cloud, Self-hosted |
| Platforms | Web | Web |
| Support | Docs, Tickets, Email, Live chat · 24/7 | Email, Community |
| Compliance | ISO 27001 | SOC 2, GDPR, SSO/SAML, 2FA |
| Integrations | 6 integrations | 15+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features YCloud 3/3 · Chatwoot 0/3 | ||
| Shared inbox | ✓ (best) | Not checked yet |
| Team collaboration | ✓ (best) | Not checked yet |
| WhatsApp templates | ✓ (best) | Not checked yet |
| Specs | ||
| Conversation routing | Skill_based | Not checked yet |
| Included agent seats | 2 agents | 2 agents |
| Included WhatsApp numbers | 3 numbers | Not checked yet |
| Conversation retention | 180 days | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | YCloud is a WhatsApp business platform for startups, medium-sized businesses, enterprises and partners. It combines WhatsApp Business API connectivity with a shared team inbox, customer profiles, tags, conversation history, templates,… Read the review → |
Chatwoot is an open-source customer support platform for teams managing conversations across website live chat, email, WhatsApp, social networks, SMS and other channels. Its shared inbox supports human assignment and collaboration, while… Read the review → |
Strengths and trade-offs
YCloud — where it wins
- Shared inbox supports multi-agent WhatsApp conversations and transfers
- Assignment rules use availability, country, language and time of day
- AI agents, campaigns, analytics, APIs and webhooks extend workflows
Where it doesn't
- WhatsApp message charges are billed separately from the subscription
- Free includes one user account and two channels
- Advanced capacity and permanent storage require the Enterprise plan
Chatwoot — where it wins
- Self-hosted or cloud deployment with REST API and webhooks
- Shared omnichannel inbox with collaboration, automation and reporting
- Free plan plus AI, help center and enterprise access controls
Where it doesn't
- Hacker plan is limited to website live chat and two agents
- Listed paid-plan prices require annual billing
- Native integration catalog lists 15 integrations, including upcoming items
- YCloud9.1/10 · Free plan
A rules-based WhatsApp workspace with shared inboxes, routing, automation and APIs.
Visit YCloudFull verdict → - Chatwoot8.7/10 · Free plan · 15-day trial
A flexible open-source inbox for teams handling customer conversations across channels.
Visit ChatwootFull verdict →
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All WhatsApp customer service software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update