WBIZ review
A free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
WBIZ is a WhatsApp Business platform for sales, support and marketing teams that need a shared operating space for customer conversations. Its web and API access cover team inbox management, named conversation owners, contact management, campaigns, automation, calling, analytics and developer workflows. The free tier has no expiry, making WBIZ relevant for teams that want to organize WhatsApp support without committing to a paid plan at the outset.
For service teams, the strongest focus is conversation control. WBIZ supports round-robin, capacity-based and skill-based assignment, allowing work to be distributed across a team rather than handled from a single account. Conversation SLAs include deadline alerts and breach reporting, while private notes, quick replies, voice notes, roles and audit logs support internal coordination. Approved WhatsApp template campaigns and follow-up drips extend the product beyond reactive support. No-code flows add triggers, branching and API calls, and the Meta-hosted AI agent can hand conversations to a human when needed.
The platform also fits teams that need a developer layer around WhatsApp. REST API access, scoped keys and signed webhooks support controlled integrations, while delivery, flow and cost analytics provide operational visibility. Native inbound and outbound WhatsApp voice calling is another notable part of the feature set. The listed ecosystem includes Meta WhatsApp Cloud API and Razorpay. WBIZ charges a platform fee separately from Meta’s conversation fees, so buyers should account for both parts of the operating model. Choose WBIZ for SLA-focused WhatsApp support with routing, automation and API needs; teams seeking a wider listed integration ecosystem may prefer an alternative.
WBIZ pros and cons
- Where it wins
- Free tier with no expiry and a shared team inbox
- Capacity- and skill-based routing with SLA alerts and breach reporting
- AI handoff, voice calling, automation flows and developer APIs
- Where it doesn't
- Meta conversation fees are separate from the platform fee
- Listed integrations are limited to Meta WhatsApp Cloud API and Razorpay
- Paid plan amounts, seats and WhatsApp number allowances are not stated
WBIZ fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update