Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics: Low-cost contact-center analytics with transcription, sentiment, summaries, and monitoring. Ranked #15 of 31 in Contact Center Analytics Software by our editors (7.7/10); pricing: Paid; best for small teams seeking low-cost contact analytics.
At a glance
- Editor score7.7 / 10
- PricingPaid
- Best forSmall teams seeking low-cost contact analytics
- Free planNo
- Paid from$25/user/mo
- Real-time monitoringYes
- Founded2010 · Jerusalem, Israel
- Facts checked20 Sep 2026
Where it wins
- Starts at $25 per user per month with annual billing
- Combines transcription, sentiment, summaries, and topic extraction
- Includes real-time monitoring, 80+ metrics, and custom dashboards
Where it doesn't
- No free plan is available
- Scale uses custom-package pricing
- CRM integrations focus on seven named platforms
Our verdict on Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics is a paid, cloud-based platform for contact-center teams analyzing voice calls, WhatsApp conversations, email, and internal chat. It is aimed at sales and customer-support operations that need searchable transcripts, sentiment analysis, AI-generated summaries, topic and keyword extraction, agent-performance insights, real-time monitoring, and service-level reporting. The product is available through the web and API, with CRM integrations and custom API support for teams connecting analytics to existing workflows.
Pricing is organized around Core, Connect, and Scale, with annual and monthly options. According to the vendor's annual pricing page, Core costs $25 per user per month and includes 150 AI analytics minutes, searchable call transcripts, sentiment analysis, AI call summarization, reporting, and custom dashboards. Connect costs $35 per user per month and adds WhatsApp Business Messaging, 300 AI analytics minutes, automated workflows, advanced reporting, and audit logs. Monthly pricing lists Core at $35 per user per month and Connect at $50, with Core adding unlimited calling in the US and Canada, unlimited inbound channels, and CRM and app integration. Scale is a custom package with additional messaging channels, AI bot messaging, specialized AI agents, and VIP support.
The platform's main strength is breadth across contact-center analytics: it combines speech-to-text, sentiment, summaries, extracted actions and objections, KPI dashboards, coaching insights, and more than 80 metrics. Its ecosystem includes Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, and Pipedrive. That integration set may suit teams already using one of those systems, while organizations needing a broader application ecosystem may need additional API work. Squaretalk is a strong fit for small teams prioritizing low entry pricing and core conversation analytics. Teams seeking a free starting tier, straightforward Scale pricing, or a wider named integration catalog should consider alternatives.
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Squaretalk Contact Center Analytics pricing
All 3 Squaretalk Contact Center Analytics plans and prices →
Squaretalk Contact Center Analytics fact sheet
| Free plan | No |
|---|---|
| Paid from | $25/user/mo |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Not verified |
| Service-level reporting | Yes |
| Data retention | 12 months |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR, 2FA |
| Support | Email · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks … |
| Pricing | Paid (source) |
| Website | squaretalk.com |
| Facts checked | 20 Sep 2026 |
Squaretalk Contact Center Analytics integrations
Squaretalk Contact Center Analytics lists 7 integrations on its own site.
- Zoho CRM
- Zoho Desk
- Zoho SalesIQ
- Zoho Recruit
- Salesforce
- Freshworks
- Pipedrive
Alternatives to Squaretalk Contact Center Analytics
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
See all Squaretalk Contact Center Analytics alternatives →
Also Ranked In
Squaretalk Contact Center Analytics is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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