Squaretalk Contact Center Analytics review
Low-cost contact-center analytics with transcription, sentiment, summaries, and monitoring.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Squaretalk Contact Center Analytics is a paid, cloud-based platform for contact-center teams analyzing voice calls, WhatsApp conversations, email, and internal chat. It is aimed at sales and customer-support operations that need searchable transcripts, sentiment analysis, AI-generated summaries, topic and keyword extraction, agent-performance insights, real-time monitoring, and service-level reporting. The product is available through the web and API, with CRM integrations and custom API support for teams connecting analytics to existing workflows.
Pricing is organized around Core, Connect, and Scale, with annual and monthly options. According to the vendor's annual pricing page, Core costs $25 per user per month and includes 150 AI analytics minutes, searchable call transcripts, sentiment analysis, AI call summarization, reporting, and custom dashboards. Connect costs $35 per user per month and adds WhatsApp Business Messaging, 300 AI analytics minutes, automated workflows, advanced reporting, and audit logs. Monthly pricing lists Core at $35 per user per month and Connect at $50, with Core adding unlimited calling in the US and Canada, unlimited inbound channels, and CRM and app integration. Scale is a custom package with additional messaging channels, AI bot messaging, specialized AI agents, and VIP support.
The platform's main strength is breadth across contact-center analytics: it combines speech-to-text, sentiment, summaries, extracted actions and objections, KPI dashboards, coaching insights, and more than 80 metrics. Its ecosystem includes Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, and Pipedrive. That integration set may suit teams already using one of those systems, while organizations needing a broader application ecosystem may need additional API work. Squaretalk is a strong fit for small teams prioritizing low entry pricing and core conversation analytics. Teams seeking a free starting tier, straightforward Scale pricing, or a wider named integration catalog should consider alternatives.
Squaretalk Contact Center Analytics pros and cons
- Where it wins
- Starts at $25 per user per month with annual billing
- Combines transcription, sentiment, summaries, and topic extraction
- Includes real-time monitoring, 80+ metrics, and custom dashboards
- Where it doesn't
- No free plan is available
- Scale uses custom-package pricing
- CRM integrations focus on seven named platforms
Squaretalk Contact Center Analytics fact sheet, pricing and score →
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