Qvasa SLA Management
Qvasa SLA Management: Zendesk-synced SLA tracking with live adherence views and breach alerts. Ranked #17 of 24 in Sla Management by our editors (7.2/10); pricing: Free plan; best for zendesk teams needing low-cost SLA reporting.
At a glance
- Editor score7.2 / 10
- PricingFree plan
- Best forZendesk teams needing low-cost SLA reporting
- Free planYes
- Paid from$10/user/mo
- Breach alertsYes
- Facts checked24 Sep 2026
Where it wins
- Tracks configurable SLAs across email, messaging, chat, and voice
- Accounts for business hours and queue-specific wait-time overrides
- Shows live adherence by field value and queue, with breach alerts
Where it doesn't
- Business-hours-aware clocks are synced from Zendesk
- Essentials and higher tiers require annual billing
- The free plan limits access to admins and includes three open dashboards
Our verdict on Qvasa SLA Management
Qvasa SLA Management is a cloud tool for support teams that need to track service-level adherence across email, messaging, chat, and voice. It is most relevant to teams already working in Zendesk: its business-hours-aware clocks sync from Zendesk, and its live reporting breaks adherence down by field value and queue. Smaller teams can start with the Free plan; teams needing broader dashboard access or more alerts will need a paid tier.
The SLA feature set is more specific than a basic timer. Teams can configure thresholds by ticket field value, set per-queue wait-time overrides, and see quick stats, trends, per-agent columns, and scorecard sections. Qvasa also describes breach alerts and recurring adherence reports. This makes the product a fit for managers who want to see where response commitments are being met across queues, rather than only a single overall SLA figure. Zendesk is central to the workflow; Slack and email are also listed as integrations.
The Free plan includes three open dashboards, one demand alert, standard metrics, and admin-only access. According to the vendor's pricing page, Essentials costs $10 per agent per month with annual billing and adds up to 20 dashboards, hourly alerts, 100 users, and email support. Professional costs $20 per agent per month, also billed annually, and adds unlimited dashboards, Sunshine Conversations, agent performance, scheduled exports, and guided onboarding. Enterprise adds AI analytics, minute-level alerts, AI Agent QA and scorecards, voice and WFM analytics, and an AI Agent API (MCP); no price is stated here. Choose Qvasa if Zendesk-based SLA visibility is the priority. Teams seeking broader ticketing-platform coverage should consider an alternative.
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Qvasa SLA Management pricing
All 4 Qvasa SLA Management plans and prices →
Qvasa SLA Management fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $10/user/mo |
| SLA policy rules | Not verified |
| Breach alerts | Yes |
| Business-hours calendars | Yes |
| SLA reporting | Basic |
| Ticketing integrations | 1 |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SSO/SAML, 2FA |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Zendesk, Slack, Email See all → |
| Pricing | Free plan (source) |
| Website | qvasa.com |
| Facts checked | 24 Sep 2026 |
Qvasa SLA Management integrations
Qvasa SLA Management lists 3 integrations on its own site.
- Zendesk
- Slack
See all Qvasa SLA Management integrations →
Alternatives to Qvasa SLA Management
- ServiceNow Service Level ManagementA broad SLA and OLA management tool for enterprises standardizing service operations.9.4
- SolarWinds Service DeskA broad service desk with SLA controls, reporting, and asset-linked ticket workflows.9.2
- TOPdeskA broader ITSM suite with SLA management in Engaged and Excellent plans.9.0
See all Qvasa SLA Management alternatives →
Also Ranked In
Qvasa SLA Management is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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