TOPdesk
TOPdesk: A mature ITSM suite with wide service management coverage and a high entry price. Ranked #17 of 49 in IT Help Desk Software by our editors (7.5/10); pricing: Paid; best for mature service management teams.
At a glance
- Editor score7.5 / 10
- PricingPaid
- Best forMature service management teams
- Free planNo
- Paid from£51/user/mo
- SLA managementYes
- Founded1993 · Delft, Netherlands
- Facts checked23 Sep 2026
Where it wins
- Covers incidents, assets, knowledge, portals, SLAs, workflows and CMDB
- Supports web, mobile, API and self-hosted deployments
- Includes integrations with Microsoft, Salesforce, Slack, Zapier and more
Where it doesn't
- No free plan is available
- Essential starts at £51 per agent per month
- Change, SLA and AI features require higher-priced plans
Our verdict on TOPdesk
TOPdesk is service management software for IT and other internal service teams. It brings incident and request handling, a knowledge base, self-service portals, asset management, CMDB records, dashboards, reporting and configurable workflows into one platform. Facilities, HR and other enterprise service functions can also use forms, processes and portals for their work. The product is primarily cloud-based, while self-hosted deployment is also supported, with web, iOS and Android access available.
Pricing is structured across three monthly, per-agent plans. Essential costs £51 per agent per month and includes Incident Management, Asset Management, a Self-Service Portal, a Knowledge Base, and Dashboard & Reporting. Engaged costs £72 and adds Change Management, Contract and SLA Management, Operations Management, Problem Management, and AI Incident Categorization. Excellent costs £101 and adds Project Management, Webshop, Live chat, Benchmark reporting, and an AI Writing Assistant. There is no free plan, so smaller teams should weigh the entry price against the number of service areas they need to manage.
The main strength is breadth: TOPdesk combines ticketing, service-level agreements, approval workflows, change and request management, mobile incident and task management, and searchable articles with an open API and integrations. Connections include Microsoft Teams, Microsoft Entra ID, Microsoft Copilot, Power BI, Azure DevOps, Salesforce, Slack, WhatsApp, DocuSign, Zapier and others. Its 1993 founding year also gives it a long operating history. Choose TOPdesk when a mature team needs a wide ITSM and internal service platform; consider a narrower tool if the requirement is only basic ticket handling at a lower starting price.
Your product? Our editors can test TOPdesk in depth and publish a review, labelled as paid · from $149/mo →
TOPdesk pricing
All 3 TOPdesk plans and prices →
TOPdesk fact sheet
| Free plan | No |
|---|---|
| Paid from | £51/user/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, SSO/SAML |
| Support | Email, Phone, Docs, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Microsoft Entra ID, Microsoft Intune, Active Directory, Microsoft Teams, Slack, Salesforce … See all → |
| Pricing | Paid (source) |
| Website | topdesk.com |
| Facts checked | 23 Sep 2026 |
TOPdesk integrations
TOPdesk lists 100+ integrations on its own site — the 10 named here are the ones its pages call out.
- Microsoft Entra ID
- Microsoft Intune
- Active Directory
- Microsoft Teams
- Slack
- Salesforce
- Zapier
- Azure DevOps
- Power BI
- DocuSign
See all TOPdesk integrations →
Alternatives to TOPdesk
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
See all TOPdesk alternatives →
Also Ranked In
TOPdesk is ranked in 20 of our directories; the 6 strongest besides IT Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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