ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus: A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI. Ranked #1 of 49 in IT Help Desk Software by our editors (9.3/10); pricing: Free plan · 30-day trial; best for broad ITSM with strong value.
At a glance
- Editor score9.3 / 10
- PricingFree plan · 30-day trial
- Best forBroad ITSM with strong value
- Free planYes
- Paid from$13/user/mo
- SLA managementYes
- Facts checked23 Sep 2026
Where it wins
- Free Standard license for five technicians
- Asset management, CMDB, workflows, and automation span higher tiers
- Web, mobile, API, and self-hosted deployment options
Where it doesn't
- Asset management starts with the Professional plan
- CMDB and project management require the Enterprise plan
- Pricing varies by edition, technician count, assets, and deployment model
Our verdict on ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service catalogs, asset management, CMDB, automation, and approvals. Enterprise service management extends its use to departments such as HR, facilities, and finance. Web, iOS, Android, API, and self-hosted options support different operating models, while AI-powered prediction, conversational support, and reply assistance add optional automation capabilities.
Pricing is structured by edition and billed monthly per technician. Standard costs $13 per technician per month and includes the IT help desk, self-service portal, knowledge base, and SLA management with escalations. Professional costs $27 and adds IT asset management, asset discovery and inventory, and software asset management. Enterprise costs $67 and adds change and release management, project management, and CMDB. A free Standard license covers five technicians and one service desk instance, and a separate 30-day trial is available. The paid tiers create a clear path from core ticketing to asset and configuration management, though teams needing those capabilities must move beyond Standard.
Its platform and ecosystem coverage suit organizations that need more than a basic ticket queue. Integrations include Microsoft Teams, Slack, Microsoft 365, Microsoft Entra ID, Active Directory, Microsoft Intune, Jira, Zapier, TeamViewer, Endpoint Central, and Zoho Cliq. Mobile applications, API access, configurable workflows, approval controls, and self-hosted deployment broaden the fit for established IT operations. Choose ServiceDesk Plus when your team wants help desk functions alongside assets, CMDB, automation, and enterprise service management. Teams seeking only lightweight ticket handling may find its broader scope unnecessary, while asset and configuration-focused buyers should compare the plan requirements carefully.
Your product? Our editors can test ManageEngine ServiceDesk Plus in depth and publish a review, labelled as paid · from $149/mo →
ManageEngine ServiceDesk Plus pricing
All 3 ManageEngine ServiceDesk Plus plans and prices →
ManageEngine ServiceDesk Plus fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $13/user/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Yes |
| Free trial | 30 days |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, Windows, Linux, macOS, iOS, Android |
| Compliance & security | SSO/SAML |
| Support | Phone, Email |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 15 integrations: OpenAI ChatGPT, Microsoft Azure OpenAI, Microsoft Copilot, Microsoft Teams, Slack, Microsoft Intune … See all → |
| Pricing | Free plan · 30-day trial (source) |
| Website | manageengine.com |
| Facts checked | 23 Sep 2026 |
ManageEngine ServiceDesk Plus integrations
ManageEngine ServiceDesk Plus lists 15 integrations on its own site.
- OpenAI ChatGPT
- Microsoft Azure OpenAI
- Microsoft Copilot
- Microsoft Teams
- Slack
- Microsoft Intune
- Microsoft Configuration Manager
- Active Directory
- Microsoft Entra ID
- Jira
- PRTG
- New Relic
- Nagios XI
- Dynatrace
- Zoho Cliq
See all ManageEngine ServiceDesk Plus integrations →
Alternatives to ManageEngine ServiceDesk Plus
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
- Zendesk Employee ServiceA broad employee service desk with AI, self-service, ticketing and workflow tools.9.0
See all ManageEngine ServiceDesk Plus alternatives →
ManageEngine ServiceDesk Plus vs the competition
- ManageEngine ServiceDesk Plus vs Freshservice
- ManageEngine ServiceDesk Plus vs SolarWinds Service Desk
- ManageEngine ServiceDesk Plus vs Zendesk Employee Service
- ManageEngine ServiceDesk Plus vs GLPI
- ManageEngine ServiceDesk Plus vs Desk365
- ManageEngine ServiceDesk Plus vs SysAid
Compare ManageEngine ServiceDesk Plus with any tool side by side →
Also Ranked In
ManageEngine ServiceDesk Plus is ranked in 22 of our directories; the 6 strongest besides IT Help Desk Software.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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