The Best IT Service Catalog Software in 2026
We researched IT service catalog software from official websites, including pricing pages, plan tables, and product documentation. Products are ranked on the category’s core job, value for money, and verified features such as catalog publishing, eligibility, approvals, fulfillment, and service ownership.
Our top picks
-
Top ranked
ServiceNow Service Catalog#1 of 229.3/10A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.
Pricing on request
-
Runner-up
ManageEngine ServiceDesk Plus#2 of 229.1/10A feature-rich ITSM suite with a free entry point and clear paid-tier expansion.
Free plan · 30-day trial
-
Top-ranked free plan
GLPI#3 of 228.9/10A broad open-source ITSM suite for teams that need catalog, ticket, and asset management.
Free plan · 45-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 22 tools, best first
-
Best forLarge enterprises needing dedicated catalog workflows
A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.
- Request portal
- Eligibility rules
- Fulfillment automation
9.3/10★★★★★Visit ServiceNow -
Best forBudget-conscious teams needing full ITSM
A feature-rich ITSM suite with a free entry point and clear paid-tier expansion.
- Approval workflows
9.1/10★★★★★Visit ManageEngine -
Best forOpen-source teams needing catalog and asset control
A broad open-source ITSM suite for teams that need catalog, ticket, and asset management.
- Approval workflows
8.9/10★★★★☆Visit GLPI -
Best forGrowing IT teams wanting broad ITSM value
Broad ITSM coverage with service catalogs, automation, assets, approvals, and AI.
- Approval workflows
8.8/10★★★★☆Visit Freshservice -
Best forEnterprises needing comprehensive ITIL service management
A broad ITIL-aligned platform for enterprises that need catalog, workflow, CMDB, and change control.
- Approval workflows
Pricing on request · 14-day trial Our OpenText SMAX verdict → Visit OpenText SMAXFor vendors Sponsor this spot · #5 · $59/mo →8.5/10★★★★☆Visit OpenText SMAX -
Best forLarge organizations extending catalogs beyond IT
A broad service catalog and workflow platform for IT and business departments.
Pricing on request · 30-day trial Our Matrix42 Enterprise Service Management verdict → Visit Matrix428.4/10★★★★☆Visit Matrix42 -
Best forOrganizations wanting configurable enterprise ITSM
A configurable ITSM platform that combines service management, assets, workflows, and automation.
8.3/10★★★★☆Visit EasyVista -
Best forEnterprises needing service shop and GRC
A broad ITSM suite for enterprises that need service catalog, GRC, and service operations.
8.2/10★★★★☆Visit USU -
Best forEstablished teams wanting AI-enabled ITSM
A broad, AI-enabled ITSM platform for established teams with complex workflows.
- Approval workflows
8.1/10★★★★☆Visit TeamDynamix -
Best forTeams prioritizing AI-assisted service catalogs
A broad ITSM suite combining AI assistance, service catalogs, workflows, and asset management.
8.0/10★★★★☆Visit SymphonyAI -
Best forDepartments needing IT and non-IT catalogs
A broad service catalog platform for organizations managing IT and business services.
7.9/10★★★★☆Visit HaloITSM -
Best forMid-sized teams needing department-specific catalogs
A broad service catalog platform for mid-sized teams managing multiple departments.
7.8/10★★★★☆Visit Vivantio -
Best forTeams wanting established, full-featured ITSM
A broad ITSM platform with service catalog, asset, workflow, and reporting capabilities.
- Approval workflows
7.7/10★★★★☆Visit TOPdesk -
Best forIT teams wanting broad service-desk coverage
A broad IT service desk with strong catalog, asset, CMDB, SLA, and automation coverage.
- Approval workflows
7.6/10★★★★☆Visit SolarWinds -
Best forITIL teams wanting catalog and process automation
A broad ITSM platform for teams that need catalog, workflow, CMDB, and ITIL processes.
7.5/10★★★★☆Visit OTRS -
Best forIT teams needing AI and self-hosted options
A broad ITSM platform with AI, self-hosting, and a high starting price.
- Approval workflows
7.4/10★★★★☆Visit SysAid -
Best forTeams focused on problem and knowledge workflows
A problem-management-focused service desk with workflows, AI, self-service, and integrations.
7.3/10★★★★☆Visit InvGate -
Best forSmall teams using flexible work-intake workflows
A flexible work-intake platform with forms, workflows, automation, and broad integrations.
6.8/10★★★☆☆Visit Jira -
Best forWindows-centric organizations needing self-hosted ITSM
A deep Windows-centric ITSM choice for organizations already invested in System Center.
6.8/10★★★☆☆Visit Microsoft -
Best forTeams wanting a free, open-source catalog foundation
A capable open-source catalog and CMDB foundation with narrower integrations than paid suites.
6.8/10★★★☆☆Visit iTop -
Best forTeams wanting a free, broad service-management catalog
A broad cloud service-management catalog with a verified free plan and quote-based paid access.
6.6/10★★★☆☆Visit Hornbill -
Best forTeams cataloging deployment and release services
A broad deployment automation platform for governed application releases, not a general IT service catalog.
5.4/10★★★☆☆Visit Broadcom
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 1 | ServiceNow Service Catalog | No | 9.3 | |
| 2 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | 9.1 |
| 3 | GLPI | Yes | €19/user/mo | 8.9 |
| 4 | Freshservice | No | $19/user/mo | 8.8 |
| 5 | OpenText SMAX | No | 8.5 | |
| 6 | Matrix42 Enterprise Service Management | No | 8.4 | |
| 7 | EasyVista Service Manager | No | 8.3 | |
| 8 | USU IT Service Management | 8.2 | ||
| 9 | TeamDynamix ITSM | No | 8.1 | |
| 10 | SymphonyAI IT Service Management | 8.0 | ||
| 11 | HaloITSM | No | £66/user/mo | 7.9 |
| 12 | Vivantio | No | $49/user/mo | 7.8 |
| 13 | TOPdesk | No | £51/user/mo | 7.7 |
| 14 | SolarWinds Service Desk | No | $39/seat/mo | 7.6 |
| 15 | OTRS | No | 7.5 | |
| 16 | SysAid | No | $89/user/mo | 7.4 |
| 17 | InvGate Service Desk | No | $500/user/yr | 7.3 |
| 18 | Jira | Yes | $7.91/user/mo | 6.8 |
| 19 | Microsoft System Center Service Manager | No | $1,455 usage-based | 6.8 |
| 20 | iTop | Yes | Free | 6.8 |
| 21 | Hornbill Service Manager | Yes | 6.6 | |
| 22 | Automic Continuous Delivery Automation | 5.4 |
Head-to-head All 23 comparisons →
- ServiceNow Service Catalog vs ManageEngine ServiceDesk Plus
- ServiceNow Service Catalog vs GLPI
- ServiceNow Service Catalog vs Freshservice
- ServiceNow Service Catalog vs OpenText SMAX
- ServiceNow Service Catalog vs Matrix42 Enterprise Service Management
- ServiceNow Service Catalog vs EasyVista Service Manager
- ServiceNow Service Catalog vs USU IT Service Management
- ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management
- ManageEngine ServiceDesk Plus vs EasyVista Service Manager
Explore other topics All topics →
- AI Tools 303 directories · 8,269 tools ranked AI Writing Tools · AI Video Generators · Text-to-Speech Software
- Web Hosting & Domains 275 directories · 6,107 tools ranked Shared Web Hosting · Managed Cloud Hosting · Dedicated Server Hosting
- Productivity 157 directories · 4,948 tools ranked Note-Taking Apps · Calendar Apps · Project Management Software
- Marketing 135 directories · 3,978 tools ranked SEO Tools · Influencer Marketing Platforms · Email Marketing Software
- Sales & CRM 152 directories · 4,161 tools ranked Real Estate CRM Software · CRM Software · Proposal Software
- Customer Service 55 directories · 1,547 tools ranked Chatbot Builders · Knowledge Base Software · Call Center Software
How we rank IT service catalog software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update