ServiceNow Service Catalog vs ManageEngine ServiceDesk Plus

ServiceNow Service Catalog9.3Visit ManageEngine ServiceDesk Plus9.1Visit

Higher score ServiceNow Service Catalog #1 in IT Service Catalog Software 9.3/10 Pricing on request ✓ 5 of 5 features Visit ServiceNow

vs

ManageEngine ServiceDesk Plus #2 in IT Service Catalog Software 9.1/10 Free plan · 30-day trial Free planFree trial✓ 1 of 5 features Visit ManageEngine

• ServiceNow Service Catalog fits best

  Large enterprises needing dedicated catalog workflows

• ManageEngine ServiceDesk Plus fits best

  Budget-conscious teams needing full ITSM

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Side by side

Feature	ServiceNow Service Catalog 9.3/10 Visit ↗	ManageEngine ServiceDesk Plus 9.1/10 Visit ↗
At a glance
Editor score	9.3	9.1
Ranking	#1 in IT Service Catalog Software	#2 in IT Service Catalog Software
Best for	Large enterprises needing dedicated catalog workflows	Budget-conscious teams needing full ITSM
Pricing model	Paid	Free plan + paid
Starting price	—	$13/user/mo
Free plan	—	✓ (best)
Free trial	—	30 days
Deployment	Cloud	Cloud, Self-hosted, Mobile
Platforms	Web	Web, Windows, Linux, macOS, iOS, Android
Support	Community, Docs	Phone, Email
Compliance	SOC 2, ISO 27001, GDPR	SSO/SAML
Integrations	4 integrations	15 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Service Catalog 5/5 · ManageEngine ServiceDesk Plus 1/5
Request portal	✓ (best)	Not checked yet
Approval workflows	✓	✓
Eligibility rules	✓ (best)	Not checked yet
Fulfillment automation	✓ (best)	Not checked yet
Service ownership	✓ (best)	Not checked yet
Specs
Catalog item limit	Not checked yet	Not checked yet
Our review
Pros	Guided catalog creation with Catalog Builder Multi-step approvals and automated fulfillment workflows Eligibility rules and ownership controls for catalog access	Free Standard license and a 30-day trial lower the entry barrier Self-service, knowledge, SLA, workflow, asset, and CMDB coverage Web, mobile, API, and self-hosted deployment options
Cons	Pricing requires contacting sales The listed platform is web-based Advanced capabilities require higher ITSM tiers	The free license is limited to five technicians and one service desk instance IT asset management begins with the Professional plan CMDB and change management are reserved for Enterprise
Our verdict	ServiceNow Service Catalog helps organizations publish products, services, and information through self-service experiences. Employees and customers can browse catalog items, submit requests, track progress, and complete approvals. It is… Read the review →	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It brings together incident and service request management, a self-service portal, knowledge management, SLA management, automation,… Read the review →

Strengths and trade-offs

• ServiceNow Service Catalog — where it wins

  • Guided catalog creation with Catalog Builder
  • Multi-step approvals and automated fulfillment workflows
  • Eligibility rules and ownership controls for catalog access

  Where it doesn't

  • Pricing requires contacting sales
  • The listed platform is web-based
  • Advanced capabilities require higher ITSM tiers

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license and a 30-day trial lower the entry barrier
  • Self-service, knowledge, SLA, workflow, asset, and CMDB coverage
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • The free license is limited to five technicians and one service desk instance
  • IT asset management begins with the Professional plan
  • CMDB and change management are reserved for Enterprise

• ServiceNow Service Catalog9.3/10 · Pricing on request

  A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.

  Visit ServiceNowFull verdict →
• ManageEngine ServiceDesk Plus9.1/10 · Free plan · 30-day trial

  A feature-rich ITSM suite with a free entry point and clear paid-tier expansion.

  Visit ManageEngineFull verdict →