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Head-to-head · IT Service Catalog Software

ServiceNow Service Catalog vs GLPI

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score ServiceNow Service Catalog #1 in IT Service Catalog Software 9.3/10 Pricing on request ✓ 5 of 5 features Visit ServiceNow
GLPI #3 in IT Service Catalog Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 1 of 5 features Visit GLPI

ServiceNow Service Catalog leads on 0 checks, GLPI on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Service Catalog · 9.3/10
  • Free planonly GLPI
  • Free trialonly GLPI
  • Most featuresServiceNow Service Catalog · 5 of 5

ServiceNow Service Catalog scores higher on our rubric for it service catalog software: 9.3 against 8.9 out of 10; our editors rank them #1 and #3.

GLPI offers free plan; ServiceNow Service Catalog doesn't.

ServiceNow Service Catalog is the better fit for large enterprises needing dedicated catalog workflows. GLPI is the better fit for open-source teams needing catalog and asset control.

  • ServiceNow Service Catalog fits best

    Large enterprises needing dedicated catalog workflows

  • GLPI fits best

    Open-source teams needing catalog and asset control

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ServiceNow Service Catalog 9.3/10 Visit ↗ GLPI 8.9/10 Visit ↗
At a glance
Editor score 9.3 8.9
Ranking #1 in IT Service Catalog Software #3 in IT Service Catalog Software
Best for Large enterprises needing dedicated catalog workflows Open-source teams needing catalog and asset control
Pricing model Paid Free plan + paid
Starting price — €19/user/mo
Free plan — ✓ (best)
Free trial — 45 days
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Support Community, Docs Tickets
Integrations 4 integrations 8 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ServiceNow Service Catalog 5/5 · GLPI 1/5
Request portal ✓ (best) Not checked yet
Approval workflows ✓ ✓
Eligibility rules ✓ (best) Not checked yet
Fulfillment automation ✓ (best) Not checked yet
Service ownership ✓ (best) Not checked yet
Specs
Catalog item limit Not checked yet Not checked yet
Our review
Pros
  • Guided catalog creation with Catalog Builder
  • Multi-step approvals and automated fulfillment workflows
  • Eligibility rules and ownership controls for catalog access
  • Open-source deployment with self-hosted and managed cloud options
  • Combines service catalog, approvals, SLA tracking, and self-service
  • Includes asset, configuration, software, and license management
Cons
  • Pricing requires contacting sales
  • The listed platform is web-based
  • Advanced capabilities require higher ITSM tiers
  • Private Cloud billing starts at a 25-user minimum
  • Private Custom-Made pricing requires a custom quote
  • Mobile apps are not part of the verified core product offering
Our verdict

ServiceNow Service Catalog helps organizations publish products, services, and information through self-service experiences. Employees and customers can browse catalog items, submit requests, track progress, and complete approvals. It is…

Read the review →

GLPI is an open-source IT service management platform for organizations that need more than a basic help desk. It brings together incident and service-request ticketing, service catalog forms, a self-service interface, approval stages, SLA…

Read the review →
  1. ServiceNow Service CatalogIT Service Catalog Software 9.3Pricing on request
  2. GLPIIT Service Catalog Software 8.9Free plan · 45-day trial

Strengths and trade-offs

  • ServiceNow Service Catalog — where it wins

    • Guided catalog creation with Catalog Builder
    • Multi-step approvals and automated fulfillment workflows
    • Eligibility rules and ownership controls for catalog access

    Where it doesn't

    • Pricing requires contacting sales
    • The listed platform is web-based
    • Advanced capabilities require higher ITSM tiers

  • GLPI — where it wins

    • Open-source deployment with self-hosted and managed cloud options
    • Combines service catalog, approvals, SLA tracking, and self-service
    • Includes asset, configuration, software, and license management

    Where it doesn't

    • Private Cloud billing starts at a 25-user minimum
    • Private Custom-Made pricing requires a custom quote
    • Mobile apps are not part of the verified core product offering
  • ServiceNow Service Catalog9.3/10 · Pricing on request

    A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.

    Visit ServiceNowFull verdict →
  • GLPI8.9/10 · Free plan · 45-day trial

    A broad open-source ITSM suite for teams that need catalog, ticket, and asset management.

    Visit GLPIFull verdict →

More comparisons

All IT service catalog software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update