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Head-to-head · IT Service Catalog Software

ServiceNow Service Catalog vs Freshservice

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score ServiceNow Service Catalog #1 in IT Service Catalog Software 9.3/10 Pricing on request ✓ 5 of 5 features Visit ServiceNow
Freshservice #4 in IT Service Catalog Software 8.8/10 14-day trial Free trial✓ 1 of 5 features Visit Freshservice

ServiceNow Service Catalog leads on 0 checks, Freshservice on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Service Catalog · 9.3/10
  • Free trialonly Freshservice
  • Most featuresServiceNow Service Catalog · 5 of 5

ServiceNow Service Catalog scores higher on our rubric for it service catalog software: 9.3 against 8.8 out of 10; our editors rank them #1 and #4.

ServiceNow Service Catalog is the better fit for large enterprises needing dedicated catalog workflows. Freshservice is the better fit for growing IT teams wanting broad ITSM value.

  • ServiceNow Service Catalog fits best

    Large enterprises needing dedicated catalog workflows

  • Freshservice fits best

    Growing IT teams wanting broad ITSM value

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Side by side

Feature ServiceNow Service Catalog 9.3/10 Visit ↗ Freshservice 8.8/10 Visit ↗
At a glance
Editor score 9.3 8.8
Ranking #1 in IT Service Catalog Software #4 in IT Service Catalog Software
Best for Large enterprises needing dedicated catalog workflows Growing IT teams wanting broad ITSM value
Pricing model Paid Paid
Starting price — $19/user/mo
Free plan — —
Free trial — 14 days
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Community, Docs Email, Community
Compliance SOC 2, ISO 27001, GDPR SOC 2, GDPR, SSO/SAML
Integrations 4 integrations 2 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ServiceNow Service Catalog 5/5 · Freshservice 1/5
Request portal ✓ (best) Not checked yet
Approval workflows ✓ ✓
Eligibility rules ✓ (best) Not checked yet
Fulfillment automation ✓ (best) Not checked yet
Service ownership ✓ (best) Not checked yet
Specs
Catalog item limit Not checked yet Not checked yet
Our review
Pros
  • Guided catalog creation with Catalog Builder
  • Multi-step approvals and automated fulfillment workflows
  • Eligibility rules and ownership controls for catalog access
  • Service catalog, portal, approvals, SLAs, CMDB, and asset management
  • Mobile apps, APIs, and integrations across business and cloud platforms
  • Clear annual plans with a 14-day trial and $19 starting price
Cons
  • Pricing requires contacting sales
  • The listed platform is web-based
  • Advanced capabilities require higher ITSM tiers
  • No perpetual free plan
  • Service catalog and SLA management start on the $49 Growth plan
  • Enterprise pricing is custom, while some AI features are add-ons
Our verdict

ServiceNow Service Catalog helps organizations publish products, services, and information through self-service experiences. Employees and customers can browse catalog items, submit requests, track progress, and complete approvals. It is…

Read the review →

Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting, and employee…

Read the review →
  1. ServiceNow Service CatalogIT Service Catalog Software 9.3Pricing on request
  2. FreshserviceIT Service Catalog Software 8.814-day trial

Strengths and trade-offs

  • ServiceNow Service Catalog — where it wins

    • Guided catalog creation with Catalog Builder
    • Multi-step approvals and automated fulfillment workflows
    • Eligibility rules and ownership controls for catalog access

    Where it doesn't

    • Pricing requires contacting sales
    • The listed platform is web-based
    • Advanced capabilities require higher ITSM tiers

  • Freshservice — where it wins

    • Service catalog, portal, approvals, SLAs, CMDB, and asset management
    • Mobile apps, APIs, and integrations across business and cloud platforms
    • Clear annual plans with a 14-day trial and $19 starting price

    Where it doesn't

    • No perpetual free plan
    • Service catalog and SLA management start on the $49 Growth plan
    • Enterprise pricing is custom, while some AI features are add-ons
  • ServiceNow Service Catalog9.3/10 · Pricing on request

    A deep enterprise catalog with guided creation, eligibility rules, approvals, and fulfillment automation.

    Visit ServiceNowFull verdict →
  • Freshservice8.8/10 · 14-day trial

    Broad ITSM coverage with service catalogs, automation, assets, approvals, and AI.

    Visit FreshserviceFull verdict →

More comparisons

All IT service catalog software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update