Freshservice
Freshservice: Deep ITSM, asset management, automation and AI for growing service teams. Ranked #2 of 49 in IT Help Desk Software by our editors (9.2/10); pricing: 14-day trial; best for polished ITSM for growing teams.
At a glance
- Editor score9.2 / 10
- Pricing14-day trial
- Best forPolished ITSM for growing teams
- Free planNo
- Paid from$19/user/mo
- SLA managementYes
- Facts checked23 Sep 2026
Where it wins
- Covers incidents, problems, changes, assets, CMDB and service catalogs
- Includes SLA tracking, approvals, automation and employee self-service
- Supports web, iOS, Android, APIs and integrations with major business tools
Where it doesn't
- No perpetual free plan; paid plans start at $19 per agent monthly
- Advanced ITSM capabilities begin on higher-priced plans
- Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only
Our verdict on Freshservice
Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting and employee self-service into one system. Teams can manage tickets, approvals, assets and knowledge through web, iOS and Android applications, with API access for broader operational workflows. Its feature set suits organizations that need more structure than a basic help desk, particularly growing teams formalizing IT service delivery.
Pricing is organized into four tiers, all priced per agent per month when billed annually. Starter costs $19 and includes knowledge management, task management, a support portal and omnichannel support. Growth costs $49 and adds a service catalog, SLA management, on-call management and cloud management. Pro costs $99 and adds problem management, change management, major incident management and employee journeys; Freddy AI Copilot is available as an add-on. Enterprise uses custom pricing and includes a sandbox, audit logs, Freddy AI Agent and Freddy AI Insights. A 14-day trial is available, but there is no perpetual free plan.
Freshservice’s breadth is a central advantage for teams connecting IT support with operations. Features include asset lifecycle management, CMDB, configurable workflow conditions and actions, approval groups and chains, reporting, analytics and AI-assisted service delivery. Integrations cover Microsoft Teams, Slack, Workday, BambooHR, AWS, Azure, VMware, GCP, Google Workspace, Zoom, Qualys, GitHub, Oracle, Okta and Monday.com. Organizations that need service catalogs, SLA policies, asset tracking and structured change processes should find the platform aligned with their needs. Smaller teams seeking only basic ticketing, or buyers prioritizing a free plan, should consider a narrower or lower-cost alternative.
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Freshservice pricing
All 4 Freshservice plans and prices →
Freshservice fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/user/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, SSO/SAML |
| Support | Email, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: Slack, Microsoft Teams |
| Pricing | 14-day trial (source) |
| Website | freshworks.com |
| Facts checked | 23 Sep 2026 |
Freshservice integrations
Freshservice lists 2 integrations on its own site.
- Slack
- Microsoft Teams
Alternatives to Freshservice
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
- Zendesk Employee ServiceA broad employee service desk with AI, self-service, ticketing and workflow tools.9.0
See all Freshservice alternatives →
Freshservice vs the competition
- Freshservice vs ManageEngine ServiceDesk Plus
- Freshservice vs SolarWinds Service Desk
- Freshservice vs Zendesk Employee Service
- Freshservice vs GLPI
- Freshservice vs Desk365
- Freshservice vs SysAid
Compare Freshservice with any tool side by side →
Also Ranked In
Freshservice is ranked in 21 of our directories; the 6 strongest besides IT Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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