The Best IT Ticketing Systems in 2026
We researched IT ticketing systems through official vendor websites, including pricing pages, plan tables and product documentation. Rankings reflect each product’s core ticketing job, value for money and verified features, so buyers can compare service desks and ITSM platforms for their support operation.
Our top picks
-
Top ranked
Freshservice#1 of 277.4/10A broad cloud service desk with ticketing, self-service, assets, and change workflows.
From $19/mo (annual) · 14-day trial
-
Runner-up
ManageEngine ServiceDesk Plus#2 of 278.4/10Broad ITSM with a free option, self-hosting, and paid tiers that add asset and change management.
Free plan · paid from $13/mo · 30-day trial
-
Top-ranked free plan
GLPI#3 of 278.4/10GLPI combines IT ticketing, asset inventory and a knowledge base, with cloud or self-hosted deployment.
Free plan · paid from €19/user/mo · 45-day trial
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.
The full ranking 27 tools, best first
-
Best forIT teams needing a broad service desk
A broad cloud service desk with ticketing, self-service, assets, and change workflows.
- Self-service portal
- Asset management
- SLA management
From $19/mo (annual) · 14-day trial Our Freshservice verdict → Visit FreshserviceFor vendors Sponsor this spot · #1 · $149/mo →7.4/10★★★★☆Visit Freshservice -
Best forTeams that want broad ITSM and deployment choice
Broad ITSM with a free option, self-hosting, and paid tiers that add asset and change management.
- Self-service portal
- Asset management
- SLA management
Free plan · paid from $13/mo · 30-day trial Our ManageEngine ServiceDesk Plus verdict → Visit ManageEngineFor vendors Sponsor this spot · #2 · $99/mo →8.4/10★★★★☆Visit ManageEngine -
Best forTeams prioritizing open-source IT ticketing and assets
GLPI combines IT ticketing, asset inventory and a knowledge base, with cloud or self-hosted deployment.
- Self-service portal
- Asset management
- SLA management
Free plan · paid from €19/user/mo · 45-day trial Our GLPI verdict → Visit GLPIFor vendors Sponsor this spot · #3 · $79/mo →8.4/10★★★★☆Visit GLPI -
Best forTeams already using Jira for configurable work tracking
Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.
- Automation rules
Free plan · paid from $7.91/user/mo · 7-day trial Our Jira verdict → Visit JiraFor vendors Sponsor this spot · #4 · $69/mo →6.8/10★★★☆☆Visit Jira -
Best forIT teams needing ticketing, assets, and SLA controls
Mature ticketing, SLA controls, self-service, and asset workflows at a technician-based price.
- Self-service portal
- Asset management
- SLA management
From $39/mo (annual) · 30-day trial Our SolarWinds Service Desk verdict → Visit SolarWindsFor vendors Sponsor this spot · #5 · $59/mo →7.4/10★★★★☆Visit SolarWinds -
Best forTeams needing self-hosted ticketing and asset workflows
A self-hosted help desk that links tickets, SLAs, assets, approvals, and knowledge.
- Self-service portal
- Asset management
- SLA management
7.4/10★★★★☆Visit SolarWinds -
Best forLarge IT teams coordinating complex incidents
A broad ITSM system with deeper major-incident and on-call tools in higher tiers.
2.8/10★☆☆☆☆Visit ServiceNow -
Best forEnterprises needing configurable ITIL service management
A broad ITSM suite for organizations that need configurable service and change management.
4.0/10★★☆☆☆Visit OpenText -
OTRS not yet scored
Best forOrganizations needing ITIL ticketing and a CMDB
A configurable ITSM suite spanning ticketing, ITIL workflows, CMDB and self-service.
—not yet scoredVisit OTRS -
Best forSmall teams wanting low-cost, Microsoft-oriented ITSM
A Microsoft-oriented help desk with a free plan and paid tiers from $12 per agent monthly, billed annually.
- Self-service portal
- Asset management
- SLA management
8.4/10★★★★☆Visit Desk365 -
Best forIT teams pairing service workflows with asset discovery
A tiered ITSM and asset management system for teams that need configurable workflows.
- Self-service portal
- Asset management
- SLA management
6.2/10★★★☆☆Try Alloy Navigator -
Best forTeams focused on incident and problem lifecycle control
A lifecycle-focused ITSM platform with strong problem management and flexible deployment.
5.0/10★★☆☆☆Visit Infraon ITSM -
Matrix42 Enterprise Service Management not yet scored
Best forEnterprises extending service management beyond IT
A broad IT and business service platform for enterprises needing flexible deployment.
- Asset management
Pricing on request · 30-day trial Our Matrix42 Enterprise Service Management verdict → Visit Matrix42—not yet scoredVisit Matrix42 -
Best forOrganizations needing cross-department ITSM
Cross-department ITSM with broad workflows, automation and asset management.
- Asset management
4.6/10★★☆☆☆Visit Vivantio -
Best forBudget-conscious teams needing hosted or self-hosted tickets
Flexible hosted or self-hosted ticketing, with a free option and paid hosted plans.
- Self-service portal
- SLA management
7.6/10★★★★☆Visit Zammad -
Best forTeams comfortable operating open-source ticketing
A configurable, self-hostable ticketing system with email intake, SLAs, and automation.
- SLA management
5.8/10★★★☆☆Try Request Tracker -
Znuny not yet scored
Best forTeams seeking self-hosted open-source ticket workflows
A self-hostable help desk for teams that need configurable ticket workflows and customer self-service.
- SLA management
—not yet scoredVisit Znuny -
Best forSmall teams wanting simple tickets with self-hosting
Flexible help desk ticketing with cloud or self-hosted deployment.
- Self-service portal
- Asset management
- SLA management
7.4/10★★★★☆Visit Jitbit -
Best forTeams needing broad ITSM and extensive integrations
Broad ITSM coverage and integrations come with an $89 per-agent starting price.
- Self-service portal
- Asset management
- SLA management
6.4/10★★★☆☆Visit SysAid -
Best forOrganizations prioritizing problem and root-cause management
A strong fit for teams that need structured root-cause and recurring-problem management.
5.0/10★★☆☆☆Visit InvGate -
Best forTeams needing ticketing, assets, and operator mobile
A broad service desk with operator mobile access, but key workflow features start at £72 per agent monthly.
- Self-service portal
- Asset management
- SLA management
6.4/10★★★☆☆Visit TOPdesk -
USU IT Service Management not yet scored
Best forEnterprises extending service management beyond IT
A broad ITSM suite for organizations extending service processes beyond IT.
- Asset management
—not yet scoredVisit USU -
Best forEnterprises focused on governed change workflows
A change-governance tool with approval, risk, CAB, and audit workflows—not broad ticketing.
3.8/10★★☆☆☆Visit Serviceaide -
osTicket not yet scored
Best forSmall teams able to manage self-hosted ticketing
Free, self-hosted ticketing with intake, routing, SLAs, and a customer portal.
- SLA management
—not yet scoredVisit osTicket -
iTop not yet scored
Best forTeams pairing request handling with CMDB documentation
Open-source ITSM that pairs request handling with infrastructure and service records.
—not yet scoredVisit iTop -
Best forSolo and small teams needing basic free cloud tickets
A free, straightforward cloud ticket queue for solo IT operators and small teams.
3.8/10★★☆☆☆Visit Spiceworks -
Best forMid-sized and enterprise IT teams seeking configurable ITSM
Configurable ITSM spanning service workflows, assets, and operations.
3.0/10★★☆☆☆Visit EasyVista
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | SLA management | Self-service portal | Asset management | Automation rules | Score |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshservice | No | — | Yes | Yes | Yes | — | 7.4 |
| 2 | ManageEngine ServiceDesk Plus | Yes | — | Yes | Yes | Yes | — | 8.4 |
| 3 | GLPI | Yes | — | Yes | Yes | Yes | — | 8.4 |
| 4 | Jira | Yes | $7.91/user/mo | — | — | — | Yes | 6.8 |
| 5 | SolarWinds Service Desk | No | — | Yes | Yes | Yes | — | 7.4 |
| 6 | SolarWinds Web Help Desk | No | — | Yes | Yes | Yes | — | 7.4 |
| 7 | ServiceNow ITSM | No | — | — | — | — | — | 2.8 |
| 8 | OpenText SMAX | No | — | — | — | — | — | 4.0 |
| 9 | OTRS | No | — | — | — | — | — | — |
| 10 | Desk365 | Yes | — | Yes | Yes | Yes | — | 8.4 |
| 11 | Alloy Navigator | No | — | Yes | Yes | Yes | — | 6.2 |
| 12 | Infraon ITSM | No | $19/user/mo | — | — | — | — | 5.0 |
| 13 | Matrix42 Enterprise Service Management | No | — | — | — | Yes | — | — |
| 14 | Vivantio | No | — | — | — | Yes | — | 4.6 |
| 15 | Zammad | Yes | — | Yes | Yes | — | — | 7.6 |
| 16 | Request Tracker | Yes | None | Yes | — | — | — | 5.8 |
| 17 | Znuny | Yes | None | Yes | — | — | — | — |
| 18 | Jitbit Helpdesk | No | — | Yes | Yes | Yes | — | 7.4 |
| 19 | SysAid | No | — | Yes | Yes | Yes | — | 6.4 |
| 20 | InvGate Service Desk | No | — | — | — | — | — | 5.0 |
| 21 | TOPdesk | No | — | Yes | Yes | Yes | — | 6.4 |
| 22 | USU IT Service Management | — | — | — | — | Yes | — | — |
| 23 | ChangeGear | — | — | — | — | — | — | 3.8 |
| 24 | osTicket | Yes | None | Yes | — | — | — | — |
| 25 | iTop | Yes | None | — | — | — | — | — |
| 26 | Spiceworks Cloud Help Desk | Yes | — | — | — | — | — | 3.8 |
| 27 | EasyVista Service Manager | No | — | — | — | — | — | 3.0 |
Head-to-head All 12 comparisons →
- Freshservice vs Jira
- Freshservice vs SolarWinds Web Help Desk
- ManageEngine ServiceDesk Plus vs Jira
- ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk
- GLPI vs Jira
- GLPI vs SolarWinds Web Help Desk
- Jira vs SolarWinds Service Desk
- Jira vs SolarWinds Web Help Desk
- Jira vs OpenText SMAX
Explore other topics All topics →
- AI Tools 255 directories · 8,599 tools ranked AI Writing Tools · AI Video Generators · Text-to-Speech Software
- Web Hosting & Domains 234 directories · 8,169 tools ranked Shared Web Hosting · Managed Cloud Hosting · Dedicated Server Hosting
- Productivity 146 directories · 5,502 tools ranked Note-Taking Apps · Calendar Apps · Project Management Software
- Marketing 109 directories · 4,410 tools ranked SEO Tools · Email Marketing Software · Influencer Marketing Platforms
- Sales & CRM 139 directories · 4,945 tools ranked Real Estate CRM Software · CRM Software · Proposal Software
- Customer Service 46 directories · 1,919 tools ranked Chatbot Builders · Knowledge Base Software · Call Center Software
How we rank IT ticketing systems
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026