GLPI vs SolarWinds Web Help Desk

GLPI8.4Visit SWSolarWinds Web Help Desk7.4Visit

Higher score GLPI #3 in IT Ticketing Systems 8.4/10 Free plan · paid from €19/user/mo · 45-day trial Free plan✓ 3 of 5 features Visit GLPI

vs

SW SolarWinds Web Help Desk #6 in IT Ticketing Systems 7.4/10 From $320/yr · 14-day trial ✓ 3 of 5 features Visit SolarWinds

• GLPI fits best

  Teams prioritizing open-source IT ticketing and assets

• SolarWinds Web Help Desk fits best

  Teams needing self-hosted ticketing and asset workflows

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Side by side

Feature	GLPI 8.4/10 Visit ↗	SWSolarWinds Web Help Desk 7.4/10 Visit ↗
At a glance
Editor score	8.4	7.4
Ranking	#3 in IT Ticketing Systems	#6 in IT Ticketing Systems
Best for	Teams prioritizing open-source IT ticketing and assets	Teams needing self-hosted ticketing and asset workflows
Pricing model	Free plan + paid	Paid
Starting price	Not published	Not published
Free plan	✓ (best)	—
Free trial	—	—
Free trial length	45 days	14 days · no card needed
Deployment	Cloud, Self-hosted	Self-hosted
Platforms	Web	Web, Windows, macOS, Linux, iOS
Support	Tickets	Docs
Integrations	8 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features GLPI 3/5 · SolarWinds Web Help Desk 3/5
SLA management	✓	✓
Self-service portal	✓	✓
Asset management	✓	✓
Automation rules	Not published	Not published
Change management	Not published	Not published
Specs
Deployment	Not published	Not published
Our review
Pros	Combines incident and service-request tickets with asset records. Supports configurable SLAs, routing rules, and ticket automation. Offers a knowledge base, public FAQ, and self-service interface.	Links incidents and problems with ticket escalation and SLA tracking. Combines asset discovery and lifecycle tracking with ticket linking. Offers searchable knowledge, approvals, reporting, and an iOS app.
Cons	Paid cloud hosting starts at €19 per user per month. Private Cloud costs €21 per user per month; Custom requires a quote. Support is ticket-based, with no 24/7 support.	The lowest listed price applies only to the 501+ technician tier. The 1–5 technician tier costs $533 per technician per year. Self-hosted deployment calls for teams prepared to manage their own hosting.
Our verdict	GLPI brings IT service management and asset tracking together for organizations handling incidents, service requests, and infrastructure records. Its open-source, self-managed option suits teams that want control over deployment, while… Read the review →	SolarWinds Web Help Desk is a self-hosted application for handling IT support requests and assets. It suits IT teams that want ticket intake through the web or email alongside routing, escalation, and asset workflows, with options… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Combines incident and service-request tickets with asset records.
  • Supports configurable SLAs, routing rules, and ticket automation.
  • Offers a knowledge base, public FAQ, and self-service interface.

  Where it doesn't

  • Paid cloud hosting starts at €19 per user per month.
  • Private Cloud costs €21 per user per month; Custom requires a quote.
  • Support is ticket-based, with no 24/7 support.

• SolarWinds Web Help Desk — where it wins

  • Links incidents and problems with ticket escalation and SLA tracking.
  • Combines asset discovery and lifecycle tracking with ticket linking.
  • Offers searchable knowledge, approvals, reporting, and an iOS app.

  Where it doesn't

  • The lowest listed price applies only to the 501+ technician tier.
  • The 1–5 technician tier costs $533 per technician per year.
  • Self-hosted deployment calls for teams prepared to manage their own hosting.

• GLPI8.4/10 · Free plan · paid from €19/user/mo · 45-day trial

  GLPI combines IT ticketing, asset inventory and a knowledge base, with cloud or self-hosted deployment.

  Visit GLPIFull verdict →
• SWSolarWinds Web Help Desk7.4/10 · From $320/yr · 14-day trial

  A self-hosted help desk that links tickets, SLAs, assets, approvals, and knowledge.

  Visit SolarWindsFull verdict →