SolarWinds Service Desk vs SolarWinds Web Help Desk

SolarWinds Service Desk8.7Visit SWSolarWinds Web Help Desk8.5Visit

Higher score SolarWinds Service Desk #5 in IT Ticketing Systems 8.7/10 30-day trial Free trial✓ 3 of 5 features Visit SolarWinds

vs

SW SolarWinds Web Help Desk #6 in IT Ticketing Systems 8.5/10 14-day trial Free trial✓ 3 of 5 features Visit SolarWinds

• SolarWinds Service Desk fits best

  IT teams needing ticketing, assets, and SLA controls

• SolarWinds Web Help Desk fits best

  Teams needing self-hosted ticketing and asset workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	SolarWinds Service Desk 8.7/10 Visit ↗	SWSolarWinds Web Help Desk 8.5/10 Visit ↗
At a glance
Editor score	8.7	8.5
Ranking	#5 in IT Ticketing Systems	#6 in IT Ticketing Systems
Best for	IT teams needing ticketing, assets, and SLA controls	Teams needing self-hosted ticketing and asset workflows
Pricing model	Paid	Paid
Starting price	$39/seat/mo	$320/user/yr
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Self-hosted
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS
Support	Email, Live chat, Phone, Community · 24/7	Docs
Integrations	200+ integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features SolarWinds Service Desk 3/5 · SolarWinds Web Help Desk 3/5
SLA management	✓	✓
Self-service portal	✓	✓
Asset management	✓	✓
Automation rules	Not checked yet	Not checked yet
Change management	Not checked yet	Not checked yet
Specs
Deployment	Not checked yet	Not checked yet
Our review
Pros	Connects incidents and requests with asset records and configuration items Includes SLA targets, timers, and breach monitoring Offers a service portal, knowledge base, and configurable approval workflows	Links incidents and problems with ticket escalation and SLA tracking. Combines asset discovery and lifecycle tracking with ticket linking. Offers searchable knowledge, approvals, reporting, and an iOS app.
Cons	Essentials starts at $39 per technician per month, billed annually Advanced and Premier raise the per-technician price to $99 and $124 Additional IT asset management pricing may apply	The lowest listed price applies only to the 501+ technician tier. The 1–5 technician tier costs $533 per technician per year. Self-hosted deployment calls for teams prepared to manage their own hosting.
Our verdict	SolarWinds Service Desk is a cloud-based IT service management product for teams handling employee incidents and service requests. It combines ticket routing and prioritization with a service portal, knowledge base, service catalog, change… Read the review →	SolarWinds Web Help Desk is a self-hosted application for handling IT support requests and assets. It suits IT teams that want ticket intake through the web or email alongside routing, escalation, and asset workflows, with options… Read the review →

Strengths and trade-offs

• SolarWinds Service Desk — where it wins

  • Connects incidents and requests with asset records and configuration items
  • Includes SLA targets, timers, and breach monitoring
  • Offers a service portal, knowledge base, and configurable approval workflows

  Where it doesn't

  • Essentials starts at $39 per technician per month, billed annually
  • Advanced and Premier raise the per-technician price to $99 and $124
  • Additional IT asset management pricing may apply

• SolarWinds Web Help Desk — where it wins

  • Links incidents and problems with ticket escalation and SLA tracking.
  • Combines asset discovery and lifecycle tracking with ticket linking.
  • Offers searchable knowledge, approvals, reporting, and an iOS app.

  Where it doesn't

  • The lowest listed price applies only to the 501+ technician tier.
  • The 1–5 technician tier costs $533 per technician per year.
  • Self-hosted deployment calls for teams prepared to manage their own hosting.

• SolarWinds Service Desk8.7/10 · 30-day trial

  Mature ticketing, SLA controls, self-service, and asset workflows at a technician-based price.

  Visit SolarWindsFull verdict →
• SWSolarWinds Web Help Desk8.5/10 · 14-day trial

  A self-hosted help desk that links tickets, SLAs, assets, approvals, and knowledge.

  Visit SolarWindsFull verdict →