ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk

ManageEngine ServiceDesk Plus8.4Visit SWSolarWinds Web Help Desk7.4Visit

Higher score ManageEngine ServiceDesk Plus #2 in IT Ticketing Systems 8.4/10 Free plan · paid from $13/mo · 30-day trial Free plan✓ 3 of 5 features Visit ManageEngine

vs

SW SolarWinds Web Help Desk #6 in IT Ticketing Systems 7.4/10 From $320/yr · 14-day trial ✓ 3 of 5 features Visit SolarWinds

• ManageEngine ServiceDesk Plus fits best

  Teams that want broad ITSM and deployment choice

• SolarWinds Web Help Desk fits best

  Teams needing self-hosted ticketing and asset workflows

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Side by side

Feature	ManageEngine ServiceDesk Plus 8.4/10 Visit ↗	SWSolarWinds Web Help Desk 7.4/10 Visit ↗
At a glance
Editor score	8.4	7.4
Ranking	#2 in IT Ticketing Systems	#6 in IT Ticketing Systems
Best for	Teams that want broad ITSM and deployment choice	Teams needing self-hosted ticketing and asset workflows
Pricing model	Free plan + paid	Paid
Starting price	Not published	Not published
Free plan	✓ (best)	—
Free trial	—	—
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Self-hosted, Mobile	Self-hosted
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, Windows, macOS, Linux, iOS
Support	Phone, Email	Docs
Integrations	15 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 3/5 · SolarWinds Web Help Desk 3/5
SLA management	✓	✓
Self-service portal	✓	✓
Asset management	✓	✓
Automation rules	Not published	Not published
Change management	Not published	Not published
Specs
Deployment	Not published	Not published
Our review
Pros	Free Standard edition covers up to five technicians Self-service, knowledge, SLA, and approval workflows Cloud and self-hosted deployment with Microsoft and monitoring integrations	Links incidents and problems with ticket escalation and SLA tracking. Combines asset discovery and lifecycle tracking with ticket linking. Offers searchable knowledge, approvals, reporting, and an iOS app.
Cons	Listed paid monthly prices are for on-premises editions Asset management starts with Professional at $27 per technician monthly Enterprise features raise the price to $67 per technician monthly	The lowest listed price applies only to the 501+ technician tier. The 1–5 technician tier costs $533 per technician per year. Self-hosted deployment calls for teams prepared to manage their own hosting.
Our verdict	ManageEngine ServiceDesk Plus brings incident and request handling, a self-service portal, a searchable knowledge base, SLA management, approvals, and reporting into one service management product. It is aimed at IT teams and can also… Read the review →	SolarWinds Web Help Desk is a self-hosted application for handling IT support requests and assets. It suits IT teams that want ticket intake through the web or email alongside routing, escalation, and asset workflows, with options… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard edition covers up to five technicians
  • Self-service, knowledge, SLA, and approval workflows
  • Cloud and self-hosted deployment with Microsoft and monitoring integrations

  Where it doesn't

  • Listed paid monthly prices are for on-premises editions
  • Asset management starts with Professional at $27 per technician monthly
  • Enterprise features raise the price to $67 per technician monthly

• SolarWinds Web Help Desk — where it wins

  • Links incidents and problems with ticket escalation and SLA tracking.
  • Combines asset discovery and lifecycle tracking with ticket linking.
  • Offers searchable knowledge, approvals, reporting, and an iOS app.

  Where it doesn't

  • The lowest listed price applies only to the 501+ technician tier.
  • The 1–5 technician tier costs $533 per technician per year.
  • Self-hosted deployment calls for teams prepared to manage their own hosting.

• ManageEngine ServiceDesk Plus8.4/10 · Free plan · paid from $13/mo · 30-day trial

  Broad ITSM with a free option, self-hosting, and paid tiers that add asset and change management.

  Visit ManageEngineFull verdict →
• SWSolarWinds Web Help Desk7.4/10 · From $320/yr · 14-day trial

  A self-hosted help desk that links tickets, SLAs, assets, approvals, and knowledge.

  Visit SolarWindsFull verdict →