Jira vs SolarWinds Web Help Desk

Jira8.8Visit SWSolarWinds Web Help Desk8.5Visit

Higher score Jira #4 in IT Ticketing Systems 8.8/10 Free plan · 7-day trial Free planFree trial✓ 1 of 5 features Visit Jira

vs

SW SolarWinds Web Help Desk #6 in IT Ticketing Systems 8.5/10 14-day trial Free trial✓ 3 of 5 features Visit SolarWinds

• Jira fits best

  Teams already using Jira for configurable work tracking

• SolarWinds Web Help Desk fits best

  Teams needing self-hosted ticketing and asset workflows

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Side by side

Feature	Jira 8.8/10 Visit ↗	SWSolarWinds Web Help Desk 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#4 in IT Ticketing Systems	#6 in IT Ticketing Systems
Best for	Teams already using Jira for configurable work tracking	Teams needing self-hosted ticketing and asset workflows
Pricing model	Free plan + paid	Paid
Starting price	$7.91/user/mo	$320/user/yr
Free plan	✓ (best)	—
Free trial	7 days	14 days
Free trial length	7 days · no card needed	14 days · no card needed
Deployment	Cloud, Self-hosted, Mobile	Self-hosted
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS
Support	Community, Phone, Tickets, Docs · 24/7	Docs
Integrations	3,000+ integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Jira 1/5 · SolarWinds Web Help Desk 3/5
SLA management	Not checked yet	✓ (best)
Self-service portal	Not checked yet	✓ (best)
Asset management	Not checked yet	✓ (best)
Automation rules	✓ (best)	Not checked yet
Change management	Not checked yet	Not checked yet
Specs
Deployment	Not checked yet	Not checked yet
Our review
Pros	Views, workflows, forms, and automation support varied work processes Free plan supports up to 10 users with 2 GB of storage Available on web, mobile, API, and self-hosted deployments	Links incidents and problems with ticket escalation and SLA tracking. Combines asset discovery and lifecycle tracking with ticket linking. Offers searchable knowledge, approvals, reporting, and an iOS app.
Cons	Supplied features focus on work tracking, not service-desk essentials Free plan is limited to 10 users and 150 automation steps monthly Paid plans add cost per user, with Standard starting at $7.91 monthly	The lowest listed price applies only to the 501+ technician tier. The 1–5 technician tier costs $533 per technician per year. Self-hosted deployment calls for teams prepared to manage their own hosting.
Our verdict	For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,… Read the review →	SolarWinds Web Help Desk is a self-hosted application for handling IT support requests and assets. It suits IT teams that want ticket intake through the web or email alongside routing, escalation, and asset workflows, with options… Read the review →

Strengths and trade-offs

• Jira — where it wins

  • Views, workflows, forms, and automation support varied work processes
  • Free plan supports up to 10 users with 2 GB of storage
  • Available on web, mobile, API, and self-hosted deployments

  Where it doesn't

  • Supplied features focus on work tracking, not service-desk essentials
  • Free plan is limited to 10 users and 150 automation steps monthly
  • Paid plans add cost per user, with Standard starting at $7.91 monthly

• SolarWinds Web Help Desk — where it wins

  • Links incidents and problems with ticket escalation and SLA tracking.
  • Combines asset discovery and lifecycle tracking with ticket linking.
  • Offers searchable knowledge, approvals, reporting, and an iOS app.

  Where it doesn't

  • The lowest listed price applies only to the 501+ technician tier.
  • The 1–5 technician tier costs $533 per technician per year.
  • Self-hosted deployment calls for teams prepared to manage their own hosting.

• Jira8.8/10 · Free plan · 7-day trial

  Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.

  Visit JiraFull verdict →
• SWSolarWinds Web Help Desk8.5/10 · 14-day trial

  A self-hosted help desk that links tickets, SLAs, assets, approvals, and knowledge.

  Visit SolarWindsFull verdict →