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Head-to-head · IT Ticketing Systems

Jira vs SolarWinds Web Help Desk

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Jira #4 in IT Ticketing Systems 6.8/10 Free plan · paid from $7.91/user/mo · 7-day trial Free plan✓ 1 of 5 features Visit Jira
Higher score SolarWinds Web Help Desk #6 in IT Ticketing Systems 7.4/10 From $320/yr · 14-day trial ✓ 3 of 5 features Visit SolarWinds

Jira leads on 2 checks, SolarWinds Web Help Desk on 3, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSolarWinds Web Help Desk · 7.4/10
  • Free planonly Jira
  • Most featuresSolarWinds Web Help Desk · 3 of 5

SolarWinds Web Help Desk scores higher on our rubric for it ticketing systems: 7.4 against 6.8 out of 10; our editors rank them #6 and #4.

Jira offers free plan; SolarWinds Web Help Desk doesn't. SolarWinds Web Help Desk offers sla management; Jira doesn't publish it. SolarWinds Web Help Desk offers self-service portal; Jira doesn't publish it. SolarWinds Web Help Desk offers asset management; Jira doesn't publish it. Jira offers automation rules; SolarWinds Web Help Desk doesn't publish it.

Jira is the better fit for teams already using Jira for configurable work tracking. SolarWinds Web Help Desk is the better fit for teams needing self-hosted ticketing and asset workflows.

  • Jira fits best

    Teams already using Jira for configurable work tracking

  • SolarWinds Web Help Desk fits best

    Teams needing self-hosted ticketing and asset workflows

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Side by side

Feature Jira 6.8/10 Visit ↗ SolarWinds Web Help Desk 7.4/10 Visit ↗
At a glance
Editor score 6.8 7.4
Ranking #4 in IT Ticketing Systems #6 in IT Ticketing Systems
Best for Teams already using Jira for configurable work tracking Teams needing self-hosted ticketing and asset workflows
Pricing model Free plan + paid Paid
Starting price $7.91/user/mo Not published
Free plan ✓ (best) —
Free trial — —
Free trial length 7 days · no card needed 14 days · no card needed
Deployment Cloud, Self-hosted, Mobile Self-hosted
Platforms Web, iOS, Android Web, Windows, macOS, Linux, iOS
Support Community, Phone, Tickets, Docs · 24/7 Docs
Integrations 3,000+ integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Jira 1/5 · SolarWinds Web Help Desk 3/5
SLA management Not published ✓ (best)
Self-service portal Not published ✓ (best)
Asset management Not published ✓ (best)
Automation rules ✓ (best) Not published
Change management Not published Not published
Specs
Deployment Not published Not published
Our review
Pros
  • Views, workflows, forms, and automation support varied work processes
  • Free plan supports up to 10 users with 2 GB of storage
  • Available on web, mobile, API, and self-hosted deployments
  • Links incidents and problems with ticket escalation and SLA tracking.
  • Combines asset discovery and lifecycle tracking with ticket linking.
  • Offers searchable knowledge, approvals, reporting, and an iOS app.
Cons
  • Supplied features focus on work tracking, not service-desk essentials
  • Free plan is limited to 10 users and 150 automation steps monthly
  • Paid plans add cost per user, with Standard starting at $7.91 monthly
  • The lowest listed price applies only to the 501+ technician tier.
  • The 1–5 technician tier costs $533 per technician per year.
  • Self-hosted deployment calls for teams prepared to manage their own hosting.
Our verdict

For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,…

Read the review →

SolarWinds Web Help Desk is a self-hosted application for handling IT support requests and assets. It suits IT teams that want ticket intake through the web or email alongside routing, escalation, and asset workflows, with options…

Read the review →
  1. JiraIT Ticketing Systems 6.8Free plan · paid from $7.91/user/mo · 7-day trial
  2. SolarWinds Web Help DeskIT Ticketing Systems 7.4From $320/yr · 14-day trial

Strengths and trade-offs

  • Jira — where it wins

    • Views, workflows, forms, and automation support varied work processes
    • Free plan supports up to 10 users with 2 GB of storage
    • Available on web, mobile, API, and self-hosted deployments

    Where it doesn't

    • Supplied features focus on work tracking, not service-desk essentials
    • Free plan is limited to 10 users and 150 automation steps monthly
    • Paid plans add cost per user, with Standard starting at $7.91 monthly

  • SolarWinds Web Help Desk — where it wins

    • Links incidents and problems with ticket escalation and SLA tracking.
    • Combines asset discovery and lifecycle tracking with ticket linking.
    • Offers searchable knowledge, approvals, reporting, and an iOS app.

    Where it doesn't

    • The lowest listed price applies only to the 501+ technician tier.
    • The 1–5 technician tier costs $533 per technician per year.
    • Self-hosted deployment calls for teams prepared to manage their own hosting.
  • Jira6.8/10 · Free plan · paid from $7.91/user/mo · 7-day trial

    Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.

    Visit JiraFull verdict →
  • SolarWinds Web Help Desk7.4/10 · From $320/yr · 14-day trial

    A self-hosted help desk that links tickets, SLAs, assets, approvals, and knowledge.

    Visit SolarWindsFull verdict →

More comparisons

All IT ticketing systems comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026