Head-to-head · IT Ticketing Systems

Jira vs SolarWinds Service Desk

Updated Sep 2026
Both researched from official sources
5 checks side by side

Jira #4 in IT Ticketing Systems 6.8/10 Free plan · paid from $7.91/user/mo · 7-day trial Free plan✓ 1 of 5 features Visit Jira

Higher score SolarWinds Service Desk #5 in IT Ticketing Systems 7.4/10 From $39/mo (annual) · 30-day trial ✓ 3 of 5 features Visit SolarWinds

Jira leads on 2 checks, SolarWinds Service Desk on 3, and 0 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreSolarWinds Service Desk · 7.4/10
Free planonly Jira
Most featuresSolarWinds Service Desk · 3 of 5

SolarWinds Service Desk scores higher on our rubric for it ticketing systems: 7.4 against 6.8 out of 10; our editors rank them #5 and #4.

Jira offers free plan; SolarWinds Service Desk doesn't. SolarWinds Service Desk offers sla management; Jira doesn't publish it. SolarWinds Service Desk offers self-service portal; Jira doesn't publish it. SolarWinds Service Desk offers asset management; Jira doesn't publish it. Jira offers automation rules; SolarWinds Service Desk doesn't publish it.

Jira is the better fit for teams already using Jira for configurable work tracking. SolarWinds Service Desk is the better fit for IT teams needing ticketing, assets, and SLA controls.

Jira fits best
Teams already using Jira for configurable work tracking
SolarWinds Service Desk fits best
IT teams needing ticketing, assets, and SLA controls

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Side by side

Show only differences

Feature	Jira 6.8/10 Visit ↗	SolarWinds Service Desk 7.4/10 Visit ↗
At a glance
Editor score	6.8	7.4
Ranking	#4 in IT Ticketing Systems	#5 in IT Ticketing Systems
Best for	Teams already using Jira for configurable work tracking	IT teams needing ticketing, assets, and SLA controls
Pricing model	Free plan + paid	Paid
Starting price	$7.91/user/mo	Not published
Free plan	✓ (best)	—
Free trial	—	—
Free trial length	7 days · no card needed	30 days
Deployment	Cloud, Self-hosted, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Community, Phone, Tickets, Docs · 24/7	Email, Live chat, Phone, Community · 24/7
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA
Integrations	3,000+ integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Jira 1/5 · SolarWinds Service Desk 3/5
SLA management	Not published	✓ (best)
Self-service portal	Not published	✓ (best)
Asset management	Not published	✓ (best)
Automation rules	✓ (best)	Not published
Change management	Not published	Not published
Specs
Deployment	Not published	Not published
Our review
Pros	Views, workflows, forms, and automation support varied work processes Free plan supports up to 10 users with 2 GB of storage Available on web, mobile, API, and self-hosted deployments	Connects incidents and requests with asset records and configuration items Includes SLA targets, timers, and breach monitoring Offers a service portal, knowledge base, and configurable approval workflows
Cons	Supplied features focus on work tracking, not service-desk essentials Free plan is limited to 10 users and 150 automation steps monthly Paid plans add cost per user, with Standard starting at $7.91 monthly	Essentials starts at $39 per technician per month, billed annually Advanced and Premier raise the per-technician price to $99 and $124 Additional IT asset management pricing may apply
Our verdict	For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,… Read the review →	SolarWinds Service Desk is a cloud-based IT service management product for teams handling employee incidents and service requests. It combines ticket routing and prioritization with a service portal, knowledge base, service catalog, change… Read the review →

JiraIT Ticketing Systems 6.8Free plan · paid from $7.91/user/mo · 7-day trial
SolarWinds Service DeskIT Ticketing Systems 7.4From $39/mo (annual) · 30-day trial

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Strengths and trade-offs

Jira — where it wins
- Views, workflows, forms, and automation support varied work processes
- Free plan supports up to 10 users with 2 GB of storage
- Available on web, mobile, API, and self-hosted deployments
Where it doesn't
- Supplied features focus on work tracking, not service-desk essentials
- Free plan is limited to 10 users and 150 automation steps monthly
- Paid plans add cost per user, with Standard starting at $7.91 monthly
SolarWinds Service Desk — where it wins
- Connects incidents and requests with asset records and configuration items
- Includes SLA targets, timers, and breach monitoring
- Offers a service portal, knowledge base, and configurable approval workflows
Where it doesn't
- Essentials starts at $39 per technician per month, billed annually
- Advanced and Premier raise the per-technician price to $99 and $124
- Additional IT asset management pricing may apply

Jira6.8/10 · Free plan · paid from $7.91/user/mo · 7-day trial
Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.
Visit Jira Full verdict →
SolarWinds Service Desk7.4/10 · From $39/mo (annual) · 30-day trial
Mature ticketing, SLA controls, self-service, and asset workflows at a technician-based price.
Visit SolarWinds Full verdict →

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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026