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Head-to-head · IT Ticketing Systems

Jira vs OpenText SMAX

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Jira #4 in IT Ticketing Systems 6.8/10 Free plan · paid from $7.91/user/mo · 7-day trial Free plan✓ 1 of 5 features Visit Jira
OpenText SMAX #8 in IT Ticketing Systems 4.0/10 Pricing on request · 14-day trial ✓ 0 of 5 features Visit OpenText

Jira leads on 2 checks, OpenText SMAX on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreJira · 6.8/10
  • Free planonly Jira
  • Most featuresJira · 1 of 5

Jira scores higher on our rubric for it ticketing systems: 6.8 against 4.0 out of 10; our editors rank them #4 and #8.

Jira offers free plan; OpenText SMAX doesn't. Jira offers automation rules; OpenText SMAX doesn't publish it.

Jira is the better fit for teams already using Jira for configurable work tracking. OpenText SMAX is the better fit for enterprises needing configurable ITIL service management.

  • Jira fits best

    Teams already using Jira for configurable work tracking

  • OpenText SMAX fits best

    Enterprises needing configurable ITIL service management

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Side by side

Feature Jira 6.8/10 Visit ↗ OpenText SMAX 4.0/10 Visit ↗
At a glance
Editor score 6.8 4.0
Ranking #4 in IT Ticketing Systems #8 in IT Ticketing Systems
Best for Teams already using Jira for configurable work tracking Enterprises needing configurable ITIL service management
Pricing model Free plan + paid Paid
Starting price $7.91/user/mo Not published
Free plan ✓ (best) —
Free trial — —
Free trial length 7 days · no card needed 14 days
Deployment Cloud, Self-hosted, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web, iOS, Android
Support Community, Phone, Tickets, Docs · 24/7 Docs
Integrations 3,000+ integrations 5 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Jira 1/5 · OpenText SMAX 0/5
SLA management Not published Not published
Self-service portal Not published Not published
Asset management Not published Not published
Automation rules ✓ (best) Not published
Change management Not published Not published
Specs
Deployment Not published Not published
Our review
Pros
  • Views, workflows, forms, and automation support varied work processes
  • Free plan supports up to 10 users with 2 GB of storage
  • Available on web, mobile, API, and self-hosted deployments
  • Covers incident, problem, change, release, knowledge, and service-level management
  • Codeless tools configure workflows, forms, rules, processes, and notifications
  • Native CMDB, mobile apps, and cloud or self-hosted deployment options
Cons
  • Supplied features focus on work tracking, not service-desk essentials
  • Free plan is limited to 10 users and 150 automation steps monthly
  • Paid plans add cost per user, with Standard starting at $7.91 monthly
  • Pricing requires contacting sales rather than choosing from public prices
  • Express lacks the asset, procurement, contract, and vendor features in Premium
  • Published support channels are limited to documentation
Our verdict

For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,…

Read the review →

OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations coordinating IT services, assets, configuration items, and broader enterprise services. Its ITIL-aligned scope includes…

Read the review →
  1. JiraIT Ticketing Systems 6.8Free plan · paid from $7.91/user/mo · 7-day trial
  2. OpenText SMAXIT Ticketing Systems 4.0Pricing on request · 14-day trial

Strengths and trade-offs

  • Jira — where it wins

    • Views, workflows, forms, and automation support varied work processes
    • Free plan supports up to 10 users with 2 GB of storage
    • Available on web, mobile, API, and self-hosted deployments

    Where it doesn't

    • Supplied features focus on work tracking, not service-desk essentials
    • Free plan is limited to 10 users and 150 automation steps monthly
    • Paid plans add cost per user, with Standard starting at $7.91 monthly

  • OpenText SMAX — where it wins

    • Covers incident, problem, change, release, knowledge, and service-level management
    • Codeless tools configure workflows, forms, rules, processes, and notifications
    • Native CMDB, mobile apps, and cloud or self-hosted deployment options

    Where it doesn't

    • Pricing requires contacting sales rather than choosing from public prices
    • Express lacks the asset, procurement, contract, and vendor features in Premium
    • Published support channels are limited to documentation
  • Jira6.8/10 · Free plan · paid from $7.91/user/mo · 7-day trial

    Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.

    Visit JiraFull verdict →
  • OpenText SMAX4.0/10 · Pricing on request · 14-day trial

    A broad ITSM suite for organizations that need configurable service and change management.

    Visit OpenTextFull verdict →

More comparisons

All IT ticketing systems comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026