Head-to-head · IT Ticketing Systems
ManageEngine ServiceDesk Plus vs Jira
ManageEngine ServiceDesk Plus leads on 0 checks, Jira on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreManageEngine ServiceDesk Plus · 9.1/10
- Lowest starting priceJira · $7.91/user/mo
- Free planboth
- Free trialboth
- Most featuresManageEngine ServiceDesk Plus · 3 of 5
ManageEngine ServiceDesk Plus scores higher on our rubric for it ticketing systems: 9.1 against 8.8 out of 10; our editors rank them #2 and #4.
Jira is cheaper to start at $7.91/user/mo against $13/user/mo.
ManageEngine ServiceDesk Plus is the better fit for teams that want broad ITSM and deployment choice. Jira is the better fit for teams already using Jira for configurable work tracking.
- ManageEngine ServiceDesk Plus fits best
Teams that want broad ITSM and deployment choice
- Jira fits best
Teams already using Jira for configurable work tracking
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Side by side
| Feature | ManageEngine ServiceDesk Plus 9.1/10 Visit ↗ | Jira 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.8 |
| Ranking | #2 in IT Ticketing Systems | #4 in IT Ticketing Systems |
| Best for | Teams that want broad ITSM and deployment choice | Teams already using Jira for configurable work tracking |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $13/user/mo | $7.91/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 30 days | 7 days |
| Free trial length | 30 days | 7 days · no card needed |
| Deployment | Cloud, Self-hosted, Mobile | Cloud, Self-hosted, Mobile |
| Platforms | Web, Windows, Linux, macOS, iOS, Android | Web, iOS, Android |
| Support | Phone, Email | Community, Phone, Tickets, Docs · 24/7 |
| Compliance | SSO/SAML | SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA |
| Integrations | 15 integrations | 3,000+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features ManageEngine ServiceDesk Plus 3/5 · Jira 1/5 | ||
| SLA management | ✓ (best) | Not checked yet |
| Self-service portal | ✓ (best) | Not checked yet |
| Asset management | ✓ (best) | Not checked yet |
| Automation rules | Not checked yet | ✓ (best) |
| Change management | Not checked yet | Not checked yet |
| Specs | ||
| Deployment | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | ManageEngine ServiceDesk Plus brings incident and request handling, a self-service portal, a searchable knowledge base, SLA management, approvals, and reporting into one service management product. It is aimed at IT teams and can also… Read the review → |
For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,… Read the review → |
Strengths and trade-offs
ManageEngine ServiceDesk Plus — where it wins
- Free Standard edition covers up to five technicians
- Self-service, knowledge, SLA, and approval workflows
- Cloud and self-hosted deployment with Microsoft and monitoring integrations
Where it doesn't
- Listed paid monthly prices are for on-premises editions
- Asset management starts with Professional at $27 per technician monthly
- Enterprise features raise the price to $67 per technician monthly
Jira — where it wins
- Views, workflows, forms, and automation support varied work processes
- Free plan supports up to 10 users with 2 GB of storage
- Available on web, mobile, API, and self-hosted deployments
Where it doesn't
- Supplied features focus on work tracking, not service-desk essentials
- Free plan is limited to 10 users and 150 automation steps monthly
- Paid plans add cost per user, with Standard starting at $7.91 monthly
- ManageEngine ServiceDesk Plus9.1/10 · Free plan · 30-day trial
Broad ITSM with a free option, self-hosting, and paid tiers that add asset and change management.
Visit ManageEngineFull verdict → - Jira8.8/10 · Free plan · 7-day trial
Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.
Visit JiraFull verdict →
ManageEngine ServiceDesk Plus vs Jira: questions
Which is better for IT ticketing systems, ManageEngine ServiceDesk Plus or Jira?
ManageEngine ServiceDesk Plus scores higher on our rubric for it ticketing systems: 9.1 against 8.8 out of 10; our editors rank them #2 and #4.
How do ManageEngine ServiceDesk Plus and Jira compare?
Of the 6 checks we put side by side, ManageEngine ServiceDesk Plus leads on none, Jira on 1, and 5 are level. Jira costs less: $7.91/user/mo vs $13/user/mo.
Which costs less, ManageEngine ServiceDesk Plus or Jira?
Jira costs less: $7.91/user/mo vs $13/user/mo.
Do ManageEngine ServiceDesk Plus and Jira have a free plan?
ManageEngine ServiceDesk Plus: Yes. Jira: Yes.
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All IT ticketing systems comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update