Head-to-head · IT Ticketing Systems
Freshservice vs Jira
Freshservice leads on 0 checks, Jira on 2, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreFreshservice · 9.3/10
- Lowest starting priceJira · $7.91/user/mo
- Free planonly Jira
- Free trialboth
- Most featuresFreshservice · 3 of 5
Freshservice scores higher on our rubric for it ticketing systems: 9.3 against 8.8 out of 10; our editors rank them #1 and #4.
Jira offers free plan; Freshservice doesn't. Jira is cheaper to start at $7.91/user/mo against $19/user/mo.
Freshservice is the better fit for IT teams needing a broad service desk. Jira is the better fit for teams already using Jira for configurable work tracking.
- Freshservice fits best
IT teams needing a broad service desk
- Jira fits best
Teams already using Jira for configurable work tracking
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Side by side
| Feature | Freshservice 9.3/10 Visit ↗ | Jira 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.3 | 8.8 |
| Ranking | #1 in IT Ticketing Systems | #4 in IT Ticketing Systems |
| Best for | IT teams needing a broad service desk | Teams already using Jira for configurable work tracking |
| Pricing model | Paid | Free plan + paid |
| Starting price | $19/user/mo | $7.91/user/mo (best) |
| Free plan | — | ✓ (best) |
| Free trial | 14 days | 7 days |
| Free trial length | 14 days · no card needed | 7 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Community | Community, Phone, Tickets, Docs · 24/7 |
| Compliance | SOC 2, GDPR, SSO/SAML | SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA |
| Integrations | 2 integrations | 3,000+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Freshservice 3/5 · Jira 1/5 | ||
| SLA management | ✓ (best) | Not checked yet |
| Self-service portal | ✓ (best) | Not checked yet |
| Asset management | ✓ (best) | Not checked yet |
| Automation rules | Not checked yet | ✓ (best) |
| Change management | Not checked yet | Not checked yet |
| Specs | ||
| Deployment | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Freshservice is a cloud-based IT service management platform for IT teams and other employee service functions. It brings incident and request handling together with a support portal, service catalog, searchable knowledge management, SLA… Read the review → |
For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,… Read the review → |
Strengths and trade-offs
Freshservice — where it wins
- Combines incident tickets, a support portal, knowledge, and service catalog.
- Adds SLA management, asset lifecycle tracking, and workflow approvals.
- Mobile apps support ticket handling, asset tracking, and approvals.
Where it doesn't
- Starter omits SLA management, which starts at Growth.
- Problem and change management start at the higher-priced Pro tier.
- Enterprise plan pricing is not stated here.
Jira — where it wins
- Views, workflows, forms, and automation support varied work processes
- Free plan supports up to 10 users with 2 GB of storage
- Available on web, mobile, API, and self-hosted deployments
Where it doesn't
- Supplied features focus on work tracking, not service-desk essentials
- Free plan is limited to 10 users and 150 automation steps monthly
- Paid plans add cost per user, with Standard starting at $7.91 monthly
- Freshservice9.3/10 · 14-day trial
A broad cloud service desk with ticketing, self-service, assets, and change workflows.
Visit FreshserviceFull verdict → - Jira8.8/10 · Free plan · 7-day trial
Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.
Visit JiraFull verdict →
Freshservice vs Jira: questions
Which is better for IT ticketing systems, Freshservice or Jira?
Freshservice scores higher on our rubric for it ticketing systems: 9.3 against 8.8 out of 10; our editors rank them #1 and #4.
How do Freshservice and Jira compare?
Of the 6 checks we put side by side, Freshservice leads on none, Jira on 2, and 4 are level. Jira costs less: $7.91/user/mo vs $19/user/mo; Free plan only on Jira.
Which costs less, Freshservice or Jira?
Jira costs less: $7.91/user/mo vs $19/user/mo.
Do Freshservice and Jira have a free plan?
Freshservice: No. Jira: Yes.
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All IT ticketing systems comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update