GLPI vs Jira

GLPI9.0Visit Jira8.8Visit

Higher score GLPI #3 in IT Ticketing Systems 9.0/10 Free plan · 45-day trial Free planFree trial✓ 3 of 5 features Visit GLPI

vs

Jira #4 in IT Ticketing Systems 8.8/10 Free plan · 7-day trial Free planFree trial✓ 1 of 5 features Visit Jira

• GLPI fits best

  Teams prioritizing open-source IT ticketing and assets

• Jira fits best

  Teams already using Jira for configurable work tracking

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Side by side

Feature	GLPI 9.0/10 Visit ↗	Jira 8.8/10 Visit ↗
At a glance
Editor score	9.0	8.8
Ranking	#3 in IT Ticketing Systems	#4 in IT Ticketing Systems
Best for	Teams prioritizing open-source IT ticketing and assets	Teams already using Jira for configurable work tracking
Pricing model	Free plan + paid	Free plan + paid
Starting price	€19/user/mo	$7.91/user/mo
Free plan	✓	✓
Free trial	45 days	7 days
Free trial length	45 days	7 days · no card needed
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Tickets	Community, Phone, Tickets, Docs · 24/7
Integrations	8 integrations	3,000+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features GLPI 3/5 · Jira 1/5
SLA management	✓ (best)	Not checked yet
Self-service portal	✓ (best)	Not checked yet
Asset management	✓ (best)	Not checked yet
Automation rules	Not checked yet	✓ (best)
Change management	Not checked yet	Not checked yet
Specs
Deployment	Not checked yet	Not checked yet
Our review
Pros	Combines incident and service-request tickets with asset records. Supports configurable SLAs, routing rules, and ticket automation. Offers a knowledge base, public FAQ, and self-service interface.	Views, workflows, forms, and automation support varied work processes Free plan supports up to 10 users with 2 GB of storage Available on web, mobile, API, and self-hosted deployments
Cons	Paid cloud hosting starts at €19 per user per month. Private Cloud costs €21 per user per month; Custom requires a quote. Support is ticket-based, with no 24/7 support.	Supplied features focus on work tracking, not service-desk essentials Free plan is limited to 10 users and 150 automation steps monthly Paid plans add cost per user, with Standard starting at $7.91 monthly
Our verdict	GLPI brings IT service management and asset tracking together for organizations handling incidents, service requests, and infrastructure records. Its open-source, self-managed option suits teams that want control over deployment, while… Read the review →	For teams that already track work in Jira, the product offers configurable planning across list, board, timeline, calendar, and summary views. Scrum and Kanban boards, custom workflows and fields, forms, built-in time tracking, reports,… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Combines incident and service-request tickets with asset records.
  • Supports configurable SLAs, routing rules, and ticket automation.
  • Offers a knowledge base, public FAQ, and self-service interface.

  Where it doesn't

  • Paid cloud hosting starts at €19 per user per month.
  • Private Cloud costs €21 per user per month; Custom requires a quote.
  • Support is ticket-based, with no 24/7 support.

• Jira — where it wins

  • Views, workflows, forms, and automation support varied work processes
  • Free plan supports up to 10 users with 2 GB of storage
  • Available on web, mobile, API, and self-hosted deployments

  Where it doesn't

  • Supplied features focus on work tracking, not service-desk essentials
  • Free plan is limited to 10 users and 150 automation steps monthly
  • Paid plans add cost per user, with Standard starting at $7.91 monthly

• GLPI9.0/10 · Free plan · 45-day trial

  GLPI combines IT ticketing, asset inventory and a knowledge base, with cloud or self-hosted deployment.

  Visit GLPIFull verdict →
• Jira8.8/10 · Free plan · 7-day trial

  Jira brings flexible project tracking and automation, but is not centered on core service-desk workflows.

  Visit JiraFull verdict →