GLPI
GLPI: A broad open-source ITSM suite for teams pairing ticketing with asset control. Ranked #5 of 49 in IT Help Desk Software by our editors (8.9/10); pricing: Free plan · 45-day trial; best for open-source asset and ticket management.
At a glance
- Editor score8.9 / 10
- PricingFree plan · 45-day trial
- Best forOpen-source asset and ticket management
- Free planYes
- Paid from€19/user/mo
- SLA managementYes
- Facts checked23 Sep 2026
Where it wins
- Ticketing includes SLAs, OLAs, escalations, and approval stages.
- Asset, configuration, software, and license management are built in.
- Web, API, and self-hosted deployment support flexible infrastructure choices.
Where it doesn't
- There is no free plan; cloud pricing starts at €19 per user monthly.
- Private Cloud requires minimum billing for 25 users.
- Mobile apps and AI are not part of the listed core capabilities.
Our verdict on GLPI
GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge base, FAQ support, self-service access, and service catalog forms. Its asset inventory, configuration management, software management, and license tracking make it a fit for IT teams that want help desk operations and technology administration in the same system. GLPI is available through web, API, and self-hosted deployments, with Teclib-managed cloud plans for organizations that prefer hosted infrastructure.
The pricing structure supports different operating models. Public Cloud costs €19 per user per month on shared infrastructure, starts with one user, and includes unlimited assets and end users. Private Cloud costs €21 per user per month, provides a dedicated server and enhanced SLA, and has minimum billing for 25 users. Private Custom-Made uses dedicated architecture and custom quoting for specific infrastructure and availability requirements. A 45-day cloud trial is available, while self-hosted software and paid GLPI Network subscriptions provide other adoption paths. The published cloud prices are monthly and exclude tax.
GLPI’s main strength is breadth: ticketing, self-service, knowledge management, approvals, authorization administration, assets, software, licenses, REST API access, and integrations with Azure/Entra, Centreon, DeepL, Google, OAuth2, and Webhooks. That scope suits organizations seeking an open-source system of record for service operations and IT assets. Teams that need a free plan, stated mobile apps, or AI capabilities should consider alternatives with those requirements explicitly covered. GLPI is the stronger choice when self-hosting, asset visibility, and service-management depth matter more than a narrower help desk experience.
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GLPI pricing
GLPI fact sheet
| Free plan | Yes |
|---|---|
| Paid from | €19/user/mo |
| SLA management | Yes |
| Knowledge base | Yes |
| Employee portal | Yes |
| Asset management | Yes |
| Single sign-on | Yes |
| Approval workflows | Yes |
| Mobile apps | Not verified |
| Free trial | 45 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Tickets |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: LDAP, CAS, OAuth2, Microsoft Teams, Mattermost, Slack … |
| Pricing | Free plan · 45-day trial (source) |
| Website | glpi-project.org |
| Facts checked | 23 Sep 2026 |
GLPI integrations
GLPI lists 8 integrations on its own site.
- LDAP
- CAS
- OAuth2
- Microsoft Teams
- Mattermost
- Slack
- Telegram
- Rocket.Chat
Alternatives to GLPI
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.9.3
- FreshserviceDeep ITSM, asset management, automation and AI for growing service teams.9.2
- SolarWinds Service DeskA mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.9.1
GLPI vs the competition
- GLPI vs ManageEngine ServiceDesk Plus
- GLPI vs Freshservice
- GLPI vs SolarWinds Service Desk
- GLPI vs Zendesk Employee Service
- GLPI vs Desk365
- GLPI vs SysAid
Compare GLPI with any tool side by side →
Also Ranked In
GLPI is ranked in 20 of our directories; the 6 strongest besides IT Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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