GLPI vs SysAid

GLPI8.9Visit SysAid8.7Visit

Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI

vs

SysAid #7 in IT Help Desk Software 8.7/10 Paid ✓ 7 of 7 features Visit SysAid

• GLPI fits best

  Open-source asset and ticket management

• SysAid fits best

  AI-heavy enterprise service desks

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Side by side

Feature	GLPI 8.9/10 Visit ↗	SysAid 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#5 in IT Help Desk Software	#7 in IT Help Desk Software
Best for	Open-source asset and ticket management	AI-heavy enterprise service desks
Pricing model	Free plan + paid	Paid
Starting price	€19/user/mo	$89/user/mo
Free plan	✓ (best)	—
Free trial	45 days	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Tickets	Email, Live chat, Tickets, Community, Docs
Integrations	8 integrations	1,000+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features GLPI 6/7 · SysAid 7/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	Not checked yet	✓ (best)
Our review
Pros	Ticketing includes SLAs, OLAs, escalations, and approval stages. Asset, configuration, software, and license management are built in. Web, API, and self-hosted deployment support flexible infrastructure choices.	Covers incident, request, change, and problem management Combines assets, CMDB, workflows, approvals, SLAs, and analytics Offers AI Copilot, AI agents, chatbot, mobile apps, and self-service
Cons	There is no free plan; cloud pricing starts at €19 per user monthly. Private Cloud requires minimum billing for 25 users. Mobile apps and AI are not part of the listed core capabilities.	Professional is listed at 89 per agent per month, billed monthly No free plan is offered Enterprise pricing is custom and starts at 20 agents
Our verdict	GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge… Read the review →	SysAid is an IT service management and help desk platform for internal IT teams and service organizations. It brings incident, request, change, and problem management together with service-level management, knowledge resources, asset… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.

  Where it doesn't

  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.

• SysAid — where it wins

  • Covers incident, request, change, and problem management
  • Combines assets, CMDB, workflows, approvals, SLAs, and analytics
  • Offers AI Copilot, AI agents, chatbot, mobile apps, and self-service

  Where it doesn't

  • Professional is listed at 89 per agent per month, billed monthly
  • No free plan is offered
  • Enterprise pricing is custom and starts at 20 agents

• GLPI8.9/10 · Free plan · 45-day trial

  A broad open-source ITSM suite for teams pairing ticketing with asset control.

  Visit GLPIFull verdict →
• SysAid8.7/10 · Paid

  A broad, AI-heavy service desk for enterprises that can justify its 89-per-agent starting price.

  Visit SysAidFull verdict →