Freshservice vs GLPI

Freshservice9.2Visit GLPI8.9Visit

Higher score Freshservice #2 in IT Help Desk Software 9.2/10 14-day trial Free trial✓ 7 of 7 features Visit Freshservice

vs

GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI

• Freshservice fits best

  Polished ITSM for growing teams

• GLPI fits best

  Open-source asset and ticket management

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Side by side

Feature	Freshservice 9.2/10 Visit ↗	GLPI 8.9/10 Visit ↗
At a glance
Editor score	9.2	8.9
Ranking	#2 in IT Help Desk Software	#5 in IT Help Desk Software
Best for	Polished ITSM for growing teams	Open-source asset and ticket management
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo	€19/user/mo
Free plan	—	✓ (best)
Free trial	14 days	45 days
Free trial length	14 days · no card needed	45 days
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Email, Community	Tickets
Integrations	2 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshservice 7/7 · GLPI 6/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓ (best)	Not checked yet
Our review
Pros	Covers incidents, problems, changes, assets, CMDB and service catalogs Includes SLA tracking, approvals, automation and employee self-service Supports web, iOS, Android, APIs and integrations with major business tools	Ticketing includes SLAs, OLAs, escalations, and approval stages. Asset, configuration, software, and license management are built in. Web, API, and self-hosted deployment support flexible infrastructure choices.
Cons	No perpetual free plan; paid plans start at $19 per agent monthly Advanced ITSM capabilities begin on higher-priced plans Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only	There is no free plan; cloud pricing starts at €19 per user monthly. Private Cloud requires minimum billing for 25 users. Mobile apps and AI are not part of the listed core capabilities.
Our verdict	Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting and employee… Read the review →	GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge… Read the review →

Strengths and trade-offs

• Freshservice — where it wins

  • Covers incidents, problems, changes, assets, CMDB and service catalogs
  • Includes SLA tracking, approvals, automation and employee self-service
  • Supports web, iOS, Android, APIs and integrations with major business tools

  Where it doesn't

  • No perpetual free plan; paid plans start at $19 per agent monthly
  • Advanced ITSM capabilities begin on higher-priced plans
  • Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only

• GLPI — where it wins

  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.

  Where it doesn't

  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.

• Freshservice9.2/10 · 14-day trial

  Deep ITSM, asset management, automation and AI for growing service teams.

  Visit FreshserviceFull verdict →
• GLPI8.9/10 · Free plan · 45-day trial

  A broad open-source ITSM suite for teams pairing ticketing with asset control.

  Visit GLPIFull verdict →