ManageEngine ServiceDesk Plus vs Freshservice

ManageEngine ServiceDesk Plus9.3Visit Freshservice9.2Visit

Higher score ManageEngine ServiceDesk Plus #1 in IT Help Desk Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit site

vs

Freshservice #2 in IT Help Desk Software 9.2/10 14-day trial Free trial✓ 7 of 7 features Visit Freshservice

• ManageEngine ServiceDesk Plus fits best

  Broad ITSM with strong value

• Freshservice fits best

  Polished ITSM for growing teams

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.3/10 Visit ↗	Freshservice 9.2/10 Visit ↗
At a glance
Editor score	9.3	9.2
Ranking	#1 in IT Help Desk Software	#2 in IT Help Desk Software
Best for	Broad ITSM with strong value	Polished ITSM for growing teams
Pricing model	Free plan + paid	Paid
Starting price	$13/user/mo (best)	$19/user/mo
Free plan	✓ (best)	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Self-hosted, Mobile	Cloud, Mobile
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, iOS, Android
Support	Phone, Email	Email, Community
Compliance	SSO/SAML	SOC 2, GDPR, SSO/SAML
Integrations	15 integrations	2 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 7/7 · Freshservice 7/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓	✓
Our review
Pros	Free Standard license for five technicians Asset management, CMDB, workflows, and automation span higher tiers Web, mobile, API, and self-hosted deployment options	Covers incidents, problems, changes, assets, CMDB and service catalogs Includes SLA tracking, approvals, automation and employee self-service Supports web, iOS, Android, APIs and integrations with major business tools
Cons	Asset management starts with the Professional plan CMDB and project management require the Enterprise plan Pricing varies by edition, technician count, assets, and deployment model	No perpetual free plan; paid plans start at $19 per agent monthly Advanced ITSM capabilities begin on higher-priced plans Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service… Read the review →	Freshservice is a cloud-based IT service management platform for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, workflow automation, reporting and employee… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for five technicians
  • Asset management, CMDB, workflows, and automation span higher tiers
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • Asset management starts with the Professional plan
  • CMDB and project management require the Enterprise plan
  • Pricing varies by edition, technician count, assets, and deployment model

• Freshservice — where it wins

  • Covers incidents, problems, changes, assets, CMDB and service catalogs
  • Includes SLA tracking, approvals, automation and employee self-service
  • Supports web, iOS, Android, APIs and integrations with major business tools

  Where it doesn't

  • No perpetual free plan; paid plans start at $19 per agent monthly
  • Advanced ITSM capabilities begin on higher-priced plans
  • Freddy AI Copilot requires an add-on, while some AI features are Enterprise-only

• ManageEngine ServiceDesk Plus9.3/10 · Free plan · 30-day trial

  A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.

  Visit siteFull verdict →
• Freshservice9.2/10 · 14-day trial

  Deep ITSM, asset management, automation and AI for growing service teams.

  Visit FreshserviceFull verdict →