ManageEngine ServiceDesk Plus vs Zammad

ManageEngine ServiceDesk Plus9.3Visit Zammad8.6Visit

Higher score ManageEngine ServiceDesk Plus #1 in IT Help Desk Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit site

vs

Zammad #8 in IT Help Desk Software 8.6/10 Open source · 30-day trial Free planFree trial✓ 4 of 7 features Visit Zammad

• ManageEngine ServiceDesk Plus fits best

  Broad ITSM with strong value

• Zammad fits best

  Low-cost open-source ticketing

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.3/10 Visit ↗	Zammad 8.6/10 Visit ↗
At a glance
Editor score	9.3	8.6
Ranking	#1 in IT Help Desk Software	#8 in IT Help Desk Software
Best for	Broad ITSM with strong value	Low-cost open-source ticketing
Pricing model	Free plan + paid	Paid
Starting price	$13/user/mo	€7/seat/mo
Free plan	✓	✓
Free trial	30 days	30 days
Free trial length	30 days	30 days
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted, Browser extension
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, Linux
Support	Phone, Email	Email, Phone, Docs
Compliance	SSO/SAML	ISO 27001, GDPR, 2FA
Integrations	15 integrations	7 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 7/7 · Zammad 4/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓ (best)	Not checked yet
Single sign-on	✓	✓
Approval workflows	✓ (best)	Not checked yet
Mobile apps	✓ (best)	Not checked yet
Our review
Pros	Free Standard license for five technicians Asset management, CMDB, workflows, and automation span higher tiers Web, mobile, API, and self-hosted deployment options	Open-source ticketing with macros, triggers, templates, and escalation tools Knowledge base, customer interface, SLAs, SSO, and REST API included Self-hosted deployment plus broad channel and integration support
Cons	Asset management starts with the Professional plan CMDB and project management require the Enterprise plan Pricing varies by edition, technician count, assets, and deployment model	No free plan; hosted pricing starts at €7 per agent monthly on annual billing Native mobile apps are not included; the product offers a responsive mobile view Approval workflows and some broader service-management capabilities are limited
Our verdict	ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service… Read the review →	Zammad is an open-source help desk and ticketing platform for customer service, IT support, and internal operations teams. It centralizes requests from email, web forms, SMS, chat, Telegram, WhatsApp, and other channels, with ticket… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Free Standard license for five technicians
  • Asset management, CMDB, workflows, and automation span higher tiers
  • Web, mobile, API, and self-hosted deployment options

  Where it doesn't

  • Asset management starts with the Professional plan
  • CMDB and project management require the Enterprise plan
  • Pricing varies by edition, technician count, assets, and deployment model

• Zammad — where it wins

  • Open-source ticketing with macros, triggers, templates, and escalation tools
  • Knowledge base, customer interface, SLAs, SSO, and REST API included
  • Self-hosted deployment plus broad channel and integration support

  Where it doesn't

  • No free plan; hosted pricing starts at €7 per agent monthly on annual billing
  • Native mobile apps are not included; the product offers a responsive mobile view
  • Approval workflows and some broader service-management capabilities are limited

• ManageEngine ServiceDesk Plus9.3/10 · Free plan · 30-day trial

  A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.

  Visit siteFull verdict →
• Zammad8.6/10 · Open source · 30-day trial

  A low-cost open-source help desk with strong ticketing, workflows, SLAs, and self-service tools.

  Visit ZammadFull verdict →