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Head-to-head · IT Help Desk Software

ManageEngine ServiceDesk Plus vs Desk365

  • Updated Oct 2026
  • Both researched from official sources
  • 9 checks side by side
Higher score ManageEngine ServiceDesk Plus #1 in IT Help Desk Software 9.3/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit site
Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365

ManageEngine ServiceDesk Plus leads on 0 checks, Desk365 on 1, and 8 are even. Who comes out ahead on the 9 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreManageEngine ServiceDesk Plus · 9.3/10
  • Lowest starting priceDesk365 · $12/user/mo
  • Free planboth
  • Free trialboth

ManageEngine ServiceDesk Plus scores higher on our rubric for it help desk software: 9.3 against 8.8 out of 10; our editors rank them #1 and #6.

Desk365 is cheaper to start at $12/user/mo against $13/user/mo.

ManageEngine ServiceDesk Plus is the better fit for broad ITSM with strong value. Desk365 is the better fit for affordable Microsoft-centric help desks.

  • ManageEngine ServiceDesk Plus fits best

    Broad ITSM with strong value

  • Desk365 fits best

    Affordable Microsoft-centric help desks

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ManageEngine ServiceDesk Plus 9.3/10 Visit ↗ Desk365 8.8/10 Visit ↗
At a glance
Editor score 9.3 8.8
Ranking #1 in IT Help Desk Software #6 in IT Help Desk Software
Best for Broad ITSM with strong value Affordable Microsoft-centric help desks
Pricing model Free plan + paid Free plan + paid
Starting price $13/user/mo $12/user/mo (best)
Free plan ✓ ✓
Free trial 30 days 21 days
Free trial length 30 days 21 days · no card needed
Deployment Cloud, Self-hosted, Mobile Cloud, Mobile
Platforms Web, Windows, Linux, macOS, iOS, Android Web, iOS, Android
Support Phone, Email Email, Docs · 24/7
Compliance SSO/SAML SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 15 integrations 9 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 7/7 · Desk365 7/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ ✓
Single sign-on ✓ ✓
Approval workflows ✓ ✓
Mobile apps ✓ ✓
Our review
Pros
  • Free Standard license for five technicians
  • Asset management, CMDB, workflows, and automation span higher tiers
  • Web, mobile, API, and self-hosted deployment options
  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.
Cons
  • Asset management starts with the Professional plan
  • CMDB and project management require the Enterprise plan
  • Pricing varies by edition, technician count, assets, and deployment model
  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.
Our verdict

ManageEngine ServiceDesk Plus is an IT service management platform for IT and enterprise service teams. It combines incident and service request management with a self-service portal, knowledge base, SLA management, reporting, service…

Read the review →

Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits…

Read the review →
  1. ManageEngine ServiceDesk PlusIT Help Desk Software 9.3Free plan · 30-day trial
  2. Desk365IT Help Desk Software 8.8Free plan · 21-day trial

Strengths and trade-offs

  • ManageEngine ServiceDesk Plus — where it wins

    • Free Standard license for five technicians
    • Asset management, CMDB, workflows, and automation span higher tiers
    • Web, mobile, API, and self-hosted deployment options

    Where it doesn't

    • Asset management starts with the Professional plan
    • CMDB and project management require the Enterprise plan
    • Pricing varies by edition, technician count, assets, and deployment model

  • Desk365 — where it wins

    • Free plan supports up to 50 tickets per month.
    • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
    • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

    Where it doesn't

    • The Free plan is limited to 50 tickets per month.
    • The $12 starting price requires annual billing.
    • Advanced controls are divided across higher paid tiers.
  • ManageEngine ServiceDesk Plus9.3/10 · Free plan · 30-day trial

    A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.

    Visit siteFull verdict →
  • Desk3658.8/10 · Free plan · 21-day trial

    An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.

    Visit Desk365Full verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update