Desk365
Desk365: A Microsoft-focused help desk with ticketing, ITSM workflows, assets, and AI. Ranked #23 of 100 in Help Desk Software by our editors (7.1/10); pricing: Free plan · 21-day trial; best for microsoft-centric teams needing ITSM extras.
At a glance
- Editor score7.1 / 10
- PricingFree plan · 21-day trial
- Best forMicrosoft-centric teams needing ITSM extras
- Free planYes
- Paid from$12/user/mo
- SLA managementYes
- Founded2020 · Union City, California, USA
- Facts checked23 Sep 2026
Where it wins
- Unified ticketing across email, Teams, portals, forms, and widgets
- SLAs, knowledge bases, approvals, assets, and workflow automation
- Strong Microsoft fit with Entra ID, Intune, Power Automate, and Power BI
Where it doesn't
- Free plan is limited to 50 tickets per month
- Asset management and Intune sync require the Premium plan
- Integration coverage is narrower outside the Microsoft ecosystem
Our verdict on Desk365
Desk365 is a cloud help desk and IT service management platform for customer support and internal teams. It turns requests from email, Microsoft Teams, web forms, widgets, and a support portal into trackable tickets. Agents get a unified inbox, configurable rules, SLA monitoring, reporting, knowledge bases, and customer self-service. The product also covers IT asset lifecycle management, approval workflows, Entra ID synchronization, single sign-on, and AI-assisted replies, summaries, and knowledge-base articles. It is best suited to Microsoft-centric organizations that want help desk and ITSM capabilities in one service.
The published plans show a useful freemium entry point. Free costs USD 0 per month and allows up to 50 tickets per month. Standard costs USD 12 per agent per month when billed annually and adds omni-channel ticketing, workflow automation, SLA reminders and escalations, a knowledge base, and a self-service portal. Plus costs USD 22 per agent per month annually and adds change and approval management, Entra ID sync, AI Copilot, and advanced ticket assignment. Premium costs USD 32 per agent per month annually and adds asset management, Microsoft Intune sync, audit logs, and PII and PHI controls. A 21-day free trial is also available.
Desk365’s strongest fit is its Microsoft-centered ecosystem: listed integrations include Teams, Entra ID, Intune, Power Automate, Power BI, Azure DevOps, Asana, and Jira. Its platform coverage includes web, iOS, Android, and API access, while the product supports mobile-responsive experiences. The trade-off is focus: teams seeking broad integration coverage beyond the Microsoft environment may find the ecosystem narrower. Choose Desk365 for Microsoft-based service desks that need SLAs, self-service, approvals, assets, and AI; consider an alternative if non-Microsoft ecosystem breadth is the primary requirement.
Your product? Our editors can test Desk365 in depth and publish a review, labelled as paid · from $149/mo →
Desk365 pricing
All 4 Desk365 plans and prices →
Desk365 fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $12/user/mo |
| Shared inbox | Not verified |
| SLA management | Yes |
| Help center | Not verified |
| Ticket automation | Not verified |
| Customer portal | Not verified |
| API access | Not verified |
| Included agent seats | Not verified |
| Free trial | 21 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Microsoft Teams, Microsoft Entra ID, Microsoft Intune, Power Automate, Jira, Power BI … See all → |
| Pricing | Free plan · 21-day trial (source) |
| Website | desk365.io |
| Facts checked | 23 Sep 2026 |
Desk365 integrations
Desk365 lists 9 integrations on its own site.
- Microsoft Teams
- Microsoft Entra ID
- Microsoft Intune
- Power Automate
- Jira
- Power BI
- Asana
- Microsoft Planner
- Azure DevOps
See all Desk365 integrations →
Alternatives to Desk365
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Desk365 alternatives →
Also Ranked In
Desk365 is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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