Zoho Desk
Zoho Desk: A broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools. Ranked #3 of 100 in Help Desk Software by our editors (9.2/10); pricing: Free plan · 15-day trial; best for teams wanting broad help desk value.
At a glance
- Editor score9.2 / 10
- PricingFree plan · 15-day trial
- Best forTeams wanting broad help desk value
- Free planYes
- Paid from₹420/user/mo
- SLA managementYes
- Founded1996
- Facts checked20 Sep 2026
Where it wins
- Free plan includes three user licenses and email ticketing.
- Supports SLAs, ticket automation, portals, and help centers.
- Covers web, mobile apps, APIs, and multiple messaging channels.
Where it doesn't
- Free plan is limited to three user licenses and email ticketing.
- Advanced features are distributed across higher-priced plans.
- The broad feature set may exceed the needs of narrow support teams.
Our verdict on Zoho Desk
Zoho Desk is cloud-based help desk software for organizations managing customer support requests across email, social media, messaging, phone, live chat, and web forms. It brings these conversations into a unified support inbox and adds ticket management, assignment rules, service-level agreements, customer portals, knowledge bases, reports, dashboards, and customer happiness tracking. Teams can work through the web, iOS, Android, REST API, and webhooks, with integrations including WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat, Line, and Zoho CRM.
The published plans show a useful progression from basic ticketing to broader service operations. Free includes three user licenses and email ticketing. Express costs INR 420 per user per month when billed annually and adds email and social media support, web forms, workflows, and AI agents. Standard costs INR 800 and adds business and instant messaging, a knowledge base, the ASAP self-service widget, and custom reports and dashboards. Professional costs INR 1,400 and adds telephony, Zia AI, Blueprints, multi-department support, and a multilingual help center. Enterprise costs INR 2,400 and adds live chat, Guided Conversations, skill-based assignment, a multi-brand help center, and a sandbox. A 15-day free trial is also available.
Zoho Desk fits teams that need more than an email inbox, particularly those that want structured routing, deadline tracking, self-service, and several customer contact channels in one product. Its ticket tools cover merge, clone, split, and parent-child tickets, while assignment can follow workload, availability, skills, or rules. The main trade-off is scope: smaller teams with simple email-only support may not need its wider channel, automation, analytics, and departmental capabilities. Choose Zoho Desk for broad support operations and a staged plan structure; choose a narrower tool when minimal ticket handling is the priority.
Your product? Our editors can test Zoho Desk in depth and publish a review, labelled as paid · from $149/mo →
Zoho Desk pricing
All 5 Zoho Desk plans and prices →
Zoho Desk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | ₹420/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 3 |
| Free trial | 15 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, HIPAA, 2FA |
| Support | Email, Live chat, Phone, Tickets, Community, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 360+ integrations: Zoho CRM, Zoho Analytics, Zoho Assist, Zoho Books, Zoho SalesIQ, Google Workspace … See all → |
| Pricing | Free plan · 15-day trial (source) |
| Website | zoho.com |
| Facts checked | 20 Sep 2026 |
Zoho Desk integrations
Zoho Desk lists 360+ integrations on its own site — the 14 named here are the ones its pages call out.
- Zoho CRM
- Zoho Analytics
- Zoho Assist
- Zoho Books
- Zoho SalesIQ
- Google Workspace
- Jira
- Slack
- Microsoft Teams
- Zapier
- Salesforce
- Trello
- HubSpot
- Asana
See all Zoho Desk integrations →
Alternatives to Zoho Desk
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
- ServiceNow Customer Service Management AI AgentsA deep enterprise case-management suite with AI agents and contact-sales pricing.8.9
See all Zoho Desk alternatives →
Zoho Desk vs the competition
- Zoho Desk vs Freshdesk
- Zoho Desk vs Salesforce Service Cloud
- Zoho Desk vs ServiceNow Customer Service Management AI Agents
- Zoho Desk vs Odoo Helpdesk
- Zoho Desk vs Creatio Service
- Zoho Desk vs Help Scout
Compare Zoho Desk with any tool side by side →
Also Ranked In
Zoho Desk is ranked in 15 of our directories; the 6 strongest besides Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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