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Head-to-head · Help Desk Software

Zoho Desk vs Odoo Helpdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Zoho Desk #3 in Help Desk Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Zoho Desk
Odoo Helpdesk #7 in Help Desk Software 8.7/10 Free plan Free plan✓ 6 of 6 features Visit Odoo

Zoho Desk leads on 0 checks, Odoo Helpdesk on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho Desk · 9.2/10
  • Free planboth
  • Free trialonly Zoho Desk

Zoho Desk scores higher on our rubric for help desk software: 9.2 against 8.7 out of 10; our editors rank them #3 and #7.

Zoho Desk is the better fit for teams wanting broad help desk value. Odoo Helpdesk is the better fit for odoo users wanting an integrated help desk.

  • Zoho Desk fits best

    Teams wanting broad help desk value

  • Odoo Helpdesk fits best

    Odoo users wanting an integrated help desk

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Side by side

Feature Zoho Desk 9.2/10 Visit ↗ Odoo Helpdesk 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #3 in Help Desk Software #7 in Help Desk Software
Best for Teams wanting broad help desk value Odoo users wanting an integrated help desk
Pricing model Free plan + paid Free plan + paid
Starting price ₹420/user/mo —
Free plan ✓ ✓
Free trial 15 days —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Support Email, Live chat, Phone, Tickets, Community, Docs · 24/7 Email, Community
Integrations 360+ integrations 5 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoho Desk 6/6 · Odoo Helpdesk 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 3 Not checked yet
Our review
Pros
  • Free plan includes three user licenses and email ticketing.
  • Supports SLAs, ticket automation, portals, and help centers.
  • Covers web, mobile apps, APIs, and multiple messaging channels.
  • Ticket intake through email, live chat, and website forms
  • SLAs, assignment rules, workflow automation, and deadline tracking
  • Customer portal, knowledge content, time tracking, and reports
Cons
  • Free plan is limited to three user licenses and email ticketing.
  • Advanced features are distributed across higher-priced plans.
  • The broad feature set may exceed the needs of narrow support teams.
  • Best fit depends on using the Odoo ecosystem
  • The free plan is limited to one app
  • Advanced deployment options are reserved for the Custom plan
Our verdict

Zoho Desk is cloud-based help desk software for organizations managing customer support requests across email, social media, messaging, phone, live chat, and web forms. It brings these conversations into a unified support inbox and adds…

Read the review →

Odoo Helpdesk is a ticket-based customer support application for businesses already using Odoo. It organizes requests in customizable ticket pipelines and accepts tickets through email, live chat, and website forms. Support teams can…

Read the review →
  1. Zoho DeskHelp Desk Software 9.2Free plan · 15-day trial
  2. Odoo HelpdeskHelp Desk Software 8.7Free plan

Strengths and trade-offs

  • Zoho Desk — where it wins

    • Free plan includes three user licenses and email ticketing.
    • Supports SLAs, ticket automation, portals, and help centers.
    • Covers web, mobile apps, APIs, and multiple messaging channels.

    Where it doesn't

    • Free plan is limited to three user licenses and email ticketing.
    • Advanced features are distributed across higher-priced plans.
    • The broad feature set may exceed the needs of narrow support teams.

  • Odoo Helpdesk — where it wins

    • Ticket intake through email, live chat, and website forms
    • SLAs, assignment rules, workflow automation, and deadline tracking
    • Customer portal, knowledge content, time tracking, and reports

    Where it doesn't

    • Best fit depends on using the Odoo ecosystem
    • The free plan is limited to one app
    • Advanced deployment options are reserved for the Custom plan
  • Zoho Desk9.2/10 · Free plan · 15-day trial

    A broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.

    Visit Zoho DeskFull verdict →
  • Odoo Helpdesk8.7/10 · Free plan

    A capable help desk for Odoo teams that want support inside a broader business suite.

    Visit OdooFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update