The Best Ticketing Software in 2026
We researched ticketing software using official vendor websites, including pricing pages, plan tables and product documentation. Rankings reflect each product’s core ticketing job, value for money and verified features, so buyers can compare help desk and customer-support platforms on a consistent basis.
Our top picks
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Top ranked
Freshdesk#1 of 309.3/10A broad ticketing and self-service help desk with plans priced per agent.
From $19/mo (annual) · 14-day trial
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Runner-up
Zoho Desk#2 of 308.7/10A freemium help desk with broad ticketing, automation, AI, and multichannel support features.
Free plan · paid from ₹420/user/mo (annual) · 15-day trial
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Top-ranked free plan
ManageEngine ServiceDesk Plus#3 of 308.3/10Established service-desk coverage with a free entry plan and technician-based tiers.
Free plan · paid from $13/mo · 30-day trial
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.
The full ranking 30 tools, best first
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Best forTeams wanting established, full-featured customer support
A broad ticketing and self-service help desk with plans priced per agent.
- Customer portal
- SLA management
From $19/mo (annual) · 14-day trial Our Freshdesk verdict → Visit FreshdeskFor vendors Sponsor this spot · #1 · $149/mo →9.3/10★★★★★Visit Freshdesk -
Best forBudget-conscious teams needing broad support features
A freemium help desk with broad ticketing, automation, AI, and multichannel support features.
- Customer portal
- SLA management
Free plan · paid from ₹420/user/mo (annual) · 15-day trial Our Zoho Desk verdict → Visit Zoho DeskFor vendors Sponsor this spot · #2 · $99/mo →8.7/10★★★★☆Visit Zoho Desk -
Best forIT teams seeking established service-desk ticketing
Established service-desk coverage with a free entry plan and technician-based tiers.
- Knowledge base
- SLA management
Free plan · paid from $13/mo · 30-day trial Our ManageEngine ServiceDesk Plus verdict → Visit ManageEngineFor vendors Sponsor this spot · #3 · $79/mo →8.3/10★★★★☆Visit ManageEngine -
Best forIT teams wanting open-source ticketing and asset tracking
GLPI combines service ticketing, asset records and self-service in cloud or self-hosted deployments.
- Knowledge base
- SLA management
Free plan · paid from €19/user/mo · 45-day trial Our GLPI verdict → Visit GLPIFor vendors Sponsor this spot · #4 · $69/mo →7.7/10★★★★☆Visit GLPI -
Best forIT desks managing tickets, assets, and SLAs
A broad IT service desk with ticketing, asset management, and mobile workflows.
- Knowledge base
- SLA management
From $39/mo (annual) · 30-day trial Our SolarWinds Service Desk verdict → Visit SolarWindsFor vendors Sponsor this spot · #5 · $59/mo →7.3/10★★★★☆Visit SolarWinds -
Best forSmall teams wanting a straightforward shared inbox
A shared-inbox support platform with a free plan and tiered workflow, SLA, and AI features.
- Customer portal
- SLA management
7.1/10★★★★☆Visit Help Scout -
Best forLarge organizations managing IT incidents and escalations
A tiered ITSM suite for incident workflows, escalations, and post-incident reporting.
7.0/10★★★★☆Visit ServiceNow -
Best forOrganizations wanting mature IT service management
A mature ITSM suite with broad service-desk coverage and tiered pricing.
- Knowledge base
- SLA management
6.9/10★★★☆☆Visit TOPdesk -
Best forTeams coordinating support across shared channels
Front brings ticketing, shared inboxes, automation, and customer channels into one workspace.
- Customer portal
- SLA management
6.8/10★★★☆☆Visit Front -
Best forTeams needing omnichannel ticketing and SLA automation
A broad, all-in-one help desk for teams managing tickets across multiple channels.
- Customer portal
- SLA management
6.6/10★★★☆☆Visit BoldDesk -
Best forTeams tracking work intake in Jira workflows
A flexible Jira workflow tool for work intake, not dedicated customer-support ticketing.
6.3/10★★★☆☆Visit Atlassian -
Best forTeams managing shared support email and requests
A shared-inbox help desk that adds ticket workflows, SLAs, and customer portals as teams grow.
- Customer portal
- SLA management
6.3/10★★★☆☆Visit Hiver -
Best forTeams wanting low-cost hosted or open-source ticketing
Flexible hosted or self-hosted ticketing, with advanced channels and tools on higher tiers.
- Knowledge base
- SLA management
6.2/10★★★☆☆Visit Zammad -
Best forSmall teams wanting free multichannel ticketing
Multichannel ticketing with a free plan, automation, portals, SLAs, and call center.
- Customer portal
- SLA management
6.1/10★★★☆☆Visit LiveAgent -
Best forSmall teams needing flexible ecommerce ticketing
Flexible ticketing for ecommerce teams, with self-hosted and hosted options.
- Customer portal
- SLA management
6.1/10★★★☆☆Visit UVdesk -
Best forTeams prioritizing AI-led customer support handling
AI-led support across channels, with human handoff for unresolved requests.
6.0/10★★★☆☆Visit Zendesk -
Best forMid-size and enterprise customer service teams
A customer-context platform for mid-size and enterprise omnichannel support teams.
- SLA management
6.0/10★★★☆☆Visit Gladly -
Best forTeams needing cloud or self-hosted omnichannel support
Omnichannel ticketing with automation, AI options, and cloud or self-hosted deployment.
- SLA management
6.0/10★★★☆☆Visit Deskpro -
Best forIT providers combining tickets with PSA operations
A full PSA suite linking service tickets, projects, resources, time, and billing.
5.9/10★★★☆☆Visit ConnectWise -
Best forMid-market and enterprise support teams
A cloud service and CRM platform for teams managing customer conversations across channels.
- Customer portal
- SLA management
5.9/10★★★☆☆Visit Kustomer -
Best forE-commerce sellers handling marketplace support
A marketplace-focused help desk with order context, automation, and AI assistance.
- SLA management
5.6/10★★★☆☆Visit eDesk -
Best forE-commerce teams handling customer support tickets
A commerce-focused helpdesk that brings ticket workflows and order context together.
- Customer portal
- SLA management
5.5/10★★★☆☆Visit Gorgias -
Best forIT teams tying ticketing to asset management
A broad ITSM suite for teams that want ticketing connected to assets and SLAs.
- Knowledge base
- SLA management
5.5/10★★★☆☆Visit SysAid -
Best forMid-market teams routing support across channels
A broad contact center for teams that need channel routing, automation, and SLAs.
- SLA management
5.3/10★★★☆☆Visit Dixa -
Best forIT teams focused on problem and root-cause management
A problem-management-led service desk for mid-market and enterprise IT teams.
5.3/10★★★☆☆Visit InvGate -
Best forE-commerce teams combining live chat and support tickets
A multichannel support hub for online businesses, with ticketing alongside chat and automation.
5.2/10★★★☆☆Visit Re:amaze -
Best forSmall teams wanting a self-hosted ticketing portal
A self-hosted ticketing portal with SLAs, knowledge bases and multibrand support.
- Knowledge base
- SLA management
5.2/10★★★☆☆Visit SupportPal -
Best forTeams able to self-host basic, open-source ticketing
Free ticketing with intake, routing, SLAs and a customer portal—provided you self-host it.
- Customer portal
- SLA management
5.1/10★★★☆☆Visit osTicket -
Best forTeams needing support across multiple channels
A broad support platform combining shared inbox, ticketing, automation, and AI.
- SLA management
5.0/10★★☆☆☆Visit Kayako -
Best forIT teams needing tickets alongside endpoint management
Atera pairs ticketing with endpoint management, patching and IT automation.
5.0/10★★☆☆☆Visit Atera
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Included agents | Supported channels | SLA management | Workflow automation | Score |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | No | — | — | — | Yes | — | 9.3 |
| 2 | Zoho Desk | Yes | — | — | — | Yes | — | 8.7 |
| 3 | ManageEngine ServiceDesk Plus | Yes | — | — | — | Yes | — | 8.3 |
| 4 | GLPI | Yes | — | — | — | Yes | — | 7.7 |
| 5 | SolarWinds Service Desk | No | — | — | — | Yes | — | 7.3 |
| 6 | Help Scout | Yes | $25/user/mo | — | — | Yes | — | 7.1 |
| 7 | ServiceNow ITSM | No | — | — | — | — | — | 7.0 |
| 8 | TOPdesk | No | — | — | — | Yes | — | 6.9 |
| 9 | Front | No | $25/user/mo | — | — | Yes | — | 6.8 |
| 10 | BoldDesk | No | $20/user/mo | — | — | Yes | — | 6.6 |
| 11 | Jira | Yes | $7.91/user/mo | — | — | — | — | 6.3 |
| 12 | Hiver | Yes | $25/user/mo | — | — | Yes | — | 6.3 |
| 13 | Zammad | Yes | — | — | — | Yes | — | 6.2 |
| 14 | LiveAgent | Yes | $15/user/mo | — | — | Yes | — | 6.1 |
| 15 | UVdesk | Yes | $8/user/mo | — | — | Yes | — | 6.1 |
| 16 | Zendesk AI Agents | No | — | — | social, web, mobile, voice, email, messaging | — | — | 6.0 |
| 17 | Gladly | — | — | — | — | Yes | — | 6.0 |
| 18 | Deskpro | No | — | — | — | Yes | — | 6.0 |
| 19 | ConnectWise PSA | — | — | — | — | — | — | 5.9 |
| 20 | Kustomer | — | — | — | — | Yes | — | 5.9 |
| 21 | eDesk | No | $39/user/mo | — | — | Yes | — | 5.6 |
| 22 | Gorgias | No | — | — | — | Yes | — | 5.5 |
| 23 | SysAid | No | — | — | — | Yes | — | 5.5 |
| 24 | Dixa | No | — | — | — | Yes | — | 5.3 |
| 25 | InvGate Service Desk | No | — | — | — | — | — | 5.3 |
| 26 | Re:amaze | No | — | — | — | — | — | 5.2 |
| 27 | SupportPal | No | — | — | — | Yes | — | 5.2 |
| 28 | osTicket | Yes | None | — | — | Yes | — | 5.1 |
| 29 | Kayako | — | — | — | — | Yes | — | 5.0 |
| 30 | Atera | No | — | — | — | — | — | 5.0 |
Head-to-head All 15 comparisons →
- Freshdesk vs ManageEngine ServiceDesk Plus
- Freshdesk vs GLPI
- Freshdesk vs SolarWinds Service Desk
- Freshdesk vs ServiceNow ITSM
- Freshdesk vs TOPdesk
- Zoho Desk vs ManageEngine ServiceDesk Plus
- Zoho Desk vs GLPI
- Zoho Desk vs SolarWinds Service Desk
- Zoho Desk vs ServiceNow ITSM
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How we rank ticketing software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Last updated · How we research and update