Deskpro
Deskpro: A broad help desk with self-hosting, automation, AI, and multichannel support. Ranked #15 of 100 in Help Desk Software by our editors (7.9/10); pricing: 14-day trial; best for organizations needing self-hosted deployment options.
At a glance
- Editor score7.9 / 10
- Pricing14-day trial
- Best forOrganizations needing self-hosted deployment options
- Free planNo
- Paid from$39/user/mo
- SLA managementYes
- Facts checked20 Sep 2026
Where it wins
- Self-hosted, private-cloud, VPC, and managed cloud deployment options
- Unified inbox with ticketing, SLAs, automation, portals, and help centers
- Integrations include Slack, Teams, WhatsApp, Jira, Salesforce, and Zapier
Where it doesn't
- No free plan is available
- Starts at $39 per agent per month, billed monthly
- Advanced AI, voice, brand, and hosting features require higher tiers
Our verdict on Deskpro
Deskpro is help desk software for customer service, IT, HR, and operations teams. It brings email, chat, voice, social, SMS, WhatsApp, Slack, and Microsoft Teams conversations into a unified inbox, with omnichannel ticketing, workflow automation, SLA tracking, reporting, knowledge-base content, customer portals, and mobile agent apps. Its deployment choices include managed cloud and Deskpro Private for on-premise, private-cloud, VPC, and other self-hosted environments.
Pricing is organized into three paid, monthly per-agent plans. Team costs $39 per agent per month and includes the unified inbox, self-Service Help Center, chatbot, apps and integrations, mobile apps, and reporting and analytics; the plan has a five-agent minimum. Professional costs $59 per agent per month and adds Lite Agents, Deskpro AI, an AI-powered chatbot, multiple brand support, and advanced voice and call controls. Enterprise costs $99 per agent per month and adds a global data center option, quarterly health checks, security reviews, a sandbox environment, and HIPAA-compliant hosting.
Deskpro fits teams that need a wide support toolkit alongside platform flexibility. Its integrations with Slack, Microsoft Teams, WhatsApp, Jira, Salesforce, Zapier, LDAP, and SAML support varied service environments, while API access, custom reports, real-time dashboards, triggers, escalations, and macros extend operational control. The main tradeoff is cost and tier structure: there is no free plan, and several advanced capabilities sit above Team. Organizations seeking self-hosting, multichannel coverage, and configurable workflows should consider Deskpro; smaller teams seeking a free or lower-cost help desk may prefer an alternative.
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Deskpro pricing
All 3 Deskpro plans and prices →
Deskpro fact sheet
| Free plan | No |
|---|---|
| Paid from | $39/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Not verified |
| API access | Yes |
| Included agent seats | 5 |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Email, Live chat, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1,000+ integrations: Slack, Microsoft Teams, WhatsApp, Salesforce, HubSpot, Jira … See all → |
| Pricing | 14-day trial (source) |
| Website | deskpro.com |
| Facts checked | 20 Sep 2026 |
Deskpro integrations
Deskpro lists 1,000+ integrations on its own site — the 11 named here are the ones its pages call out.
- Slack
- Microsoft Teams
- Salesforce
- HubSpot
- Jira
- Zapier
- Active Directory
- LDAP
- SAML
See all Deskpro integrations →
Alternatives to Deskpro
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Deskpro alternatives →
Also Ranked In
Deskpro is ranked in 7 of our directories.
- #8Customer Service - Midmarket Software30 tools ranked
- #9Multilingual Customer Support Software22 tools ranked
- #11Customer Service Software for Small Business61 tools ranked
- #16Ticketing Software30 tools ranked
- #28IT Knowledge Base Software60 tools ranked
- #35Social Media Customer Service Software41 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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