eDesk
eDesk: A commerce-focused help desk with marketplace context, automation, AI, and live chat. Ranked #28 of 100 in Help Desk Software by our editors (6.6/10); pricing: 14-day trial; best for ecommerce support teams needing marketplace context.
At a glance
- Editor score6.6 / 10
- Pricing14-day trial
- Best forEcommerce support teams needing marketplace context
- Free planNo
- Paid from$39/user/mo
- SLA managementYes
- Facts checked20 Sep 2026
Where it wins
- Customer, product, and order context inside tickets
- Integrations span Amazon, Shopify, WhatsApp, and more
- AI Agent, automation, SLA tracking, and live chat included
Where it doesn't
- No ongoing $0 plan; paid plans start at $39 per user monthly
- Essential supports 1 online store or marketplace
- Higher store limits require Growth or Professional
Our verdict on eDesk
eDesk is customer support software for ecommerce sellers and support teams. It brings marketplace, webstore, email, chat, and social messages into a unified multichannel inbox, while adding customer, product, order, return, tracking, and conversation history to ticket context. Its audience is ecommerce organizations that need support workflows tied closely to commerce operations rather than a general inbox alone.
Pricing is structured across four tiers. Essential costs $39 per user per month when billed monthly and includes an AI Agent, one online store or marketplace, a centralized support workspace, social messaging, Live Chat, and rule-based automations. Growth costs $89 per user per month and adds support for five online stores or marketplaces, performance reporting, and CSAT surveys. Professional costs $119 per user per month, raises the allowance to ten stores or marketplaces, and adds assisted onboarding and training plus two free read-only users. Enterprise includes everything in Professional, along with unlimited channels, a dedicated account manager, and multi-brand workflows. A 14-day full-feature trial is available, and annual billing displays a 20% discount.
The strongest fit is teams operating across retail channels such as Amazon, eBay, Walmart, Mirakl, TikTok Shop, Shopify, Magento, BigCommerce, WooCommerce, and PrestaShop. Communication integrations include Instagram, Facebook, WhatsApp, and Gmail, while API access supports web-based workflows. Agents can use SLA tracking, ticket automations, AI classification, suggested responses, AI Agent replies, reporting, Live Chat, chatbots, and a customer-facing knowledge base. Ecommerce teams that need marketplace and order context should find the focus well aligned; organizations without online stores or marketplaces may prefer a broader help desk shaped around other service workflows.
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eDesk pricing
All 4 eDesk plans and prices →
eDesk fact sheet
| Free plan | No |
|---|---|
| Paid from | $39/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Not verified |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 300+ integrations: Amazon, eBay, Walmart, Mirakl, Shopify, Magento … See all → |
| Pricing | 14-day trial (source) |
| Website | edesk.com |
| Facts checked | 20 Sep 2026 |
eDesk integrations
eDesk lists 300+ integrations on its own site — the 19 named here are the ones its pages call out.
- Amazon
- eBay
- Walmart
- Mirakl
- Shopify
- Magento
- BigCommerce
- WooCommerce
- PrestaShop
- Shopware
- Gmail
- Klaviyo
- Linnworks
- AfterShip
- ShipStation
- Veeqo
Alternatives to eDesk
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
Also Ranked In
eDesk is ranked in 9 of our directories; the 6 strongest besides Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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